Pharmacy Referral Coordinator
Company: CSI Pharmacy
Location: Dallas
Posted on: April 24, 2024
Job Description:
CSI Pharmacy is hiring a Pharmacy Referral Coordinator to join
our dynamic team. CSI Pharmacy is a nationwide specialty pharmacy,
founded by pharmacists and dedicated to providing services for
patients with chronic and rare illnesses that require complex care.
This role will be based out of the Dallas, TX area.CSI Pharmacy's
Referral Coordinators are CSI's customer service reps for all new
referrals. A Referral Coordinator is in charge of contacting each
new referral and coordinating/ managing all pieces of the puzzle to
bring a patient on service such as confirming demographics and
medical history, confirming and updating patient on insurance
status and issues, discussing co-pays and overall financial cost of
care, financial assistance opportunities and any special requests
from the patient. This position spends most of the day on the phone
with patients and working with pharmacy management and insurance
teams on how to bring the patient onto service.Essential duties and
responsibilities
- Intakes new patients, does initial evaluation of referral to
look for potential issues identify the ordered therapy diagnosis
and other clinical data.
- Provides timely responses to patients' inquiries by telephone
and/or email consistent with service and quality standards.
- Receives inbound and outbound calls to patients or MD Offices
regarding orders for medications, pharmacy services and all other
inquiries.
- Coordinates patient care be scheduling orders communicating
information to the patient regarding shipments, assessing supply
needs, verifying patient and payment information, notifying the
pharmacist of issues or changes in the patient's condition.
- Conducts patient chart audits routinely.
- Provides correct information or directs the call to the
appropriate team member or department while maintaining a high
level of professionalism.
- Ensures that food patient relations are maintained, and
patients' concerns and complaints are resolved fairly and
effectively.
- Complete all additional duties as assigned including but not
limited to drug shipment notifications and Adverse Drug Event
Reports.
- Complete other stages of the order process as assigned
including but not limited to scanning prescriptions, Pre-QA, Intake
Prep, and work issues.
- Document information received from calls and provides
notification of any urgent orders, shipping related issues and any
errors, complaints or compliment to the appropriate party or
system.
- Preforms other related duties as assigned or
requested.Qualification RequirementsTo perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Pharmacy Technician License Preferred
- Experience providing customer service to internal and external
customers, including meeting quality standards for services, and
evaluation of customer satisfaction.
- Basic level skill in Microsoft Excel (for example, opening a
workbook, inserting a row, selecting font style and size,
formatting cells, and other general skills used to effectively
utilize Excel as a tool.)
- Basic level skill in Microsoft Word (for example: opening a
document, cutting, pasting and aligning text, editing font,
changing margins and column width, sorting, inserting bullets and
other organizational items.)
- Experience entering data into databases.
- Basic keyboarding skills, operating with minimal errors.
- Basic Internet skills to include utilizing all basic functions
of a computer and browsing capabilities.
- Willing to work overtime, this may include evening, weekends
and/or hours outside of the normal business hours.EDUCATION AND/OR
EXPERIENCE
- Pharmacy Technician License Preferred
- At least 1 year of experience in a call center setting
- At least 1 year of experience in a home healthcare or
pharmacyCommentsThis description is intended to describe the
essential job functions, the general supplemental functions, and
the essential requirements for the performance of this job. It is
not an exhaustive list of all duties, responsibilities, and
requirements of a person so classified. Other functions may be
assigned, and management retains the right to add or change the
duties at any time.NOTICE: Successful completion of a drug screen
prior to employment is part of our background process, which
includes medical and recreational marijuana.By supplying your phone
number, you agree to receive communication via phone or text.By
submitting your application, you are confirming that you are
legally authorized to work in the United States.JR# JR237179
Keywords: CSI Pharmacy, Arlington , Pharmacy Referral Coordinator, Other , Dallas, Texas
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