Manager, Design Research
Company: Capital One
Location: Plano
Posted on: April 2, 2026
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Job Description:
Manager, Design Research This is a Hybrid position located in
Plano, TX. Relocation to Plano, TX is required if you're not
located in the Dallas, TX area. Manager, Design Research At Capital
One, we’re building a leading information-based technology company.
Still founder-led by Chairman and Chief Executive Officer Richard
Fairbank, Capital One is on a mission to help our customers succeed
by bringing ingenuity, simplicity, and humanity to banking. We
measure our efforts by the success our customers enjoy and the
advocacy they exhibit. We’re succeeding because they’re succeeding.
Guided by our shared values, we thrive in an environment where
collaboration and openness are valued. We believe that innovation
is powered by perspective and that teamwork and respect for each
other lead to superior results. We elevate each other and obsess
about doing the right thing. Our associates serve with humility and
a deep respect for their responsibility in helping our customers
achieve their goals and realize their dreams. Together, we’re on a
quest to change banking for good. Capital One’s Experience Design
organization is focused on co-creating memorable, meaningful
customer and associate experiences that build our brand with
humanity and drive business advantage. The goal of Experience
Design Research is to accelerate teams’ learning velocity. We do
this by conducting primary research studies, assessments, and
testing. Additionally, we oversee democratized research/testing
conducted by others. A key aspect of our role is to find and
synthesize existing research and data to help teams acquire the
knowledge they seek to make informed decisions. Role Overview As a
Design Research leader, you are primarily responsible for
translating key business drivers into comprehensive research
strategies and ensuring insights are leveraged for maximum impact.
You will independently consult with Product leadership to create
and maintain robust research agendas, ensuring the elimination of
critical knowledge gaps. You will lead the rigorous execution,
analysis, and delivery of actionable, pragmatic recommendations,
finding opportunities to scale the impact of research beyond single
product teams and across the broader organization. Role
Expectations This leadership role requires deep expertise in
research execution, strategic business partnership, and
demonstrated independence in driving results. Research Excellence
and Delivery Learning Objective Clarity: Consults with Product
teams to create and maintain clear research agendas and roadmaps.
Develops primary research questions and objectives that align with
business strategy and ensures research eliminates key knowledge
gaps. Research Execution: Selects the most effective research
methods and produces comprehensive research plans. Executes
high-quality research and ensures appropriate touchpoints for
cross-functional partners are maintained throughout the process.
Expert Analysis: Applies expertise in human factors and human
behavior to analyze and synthesize research data, surfacing
relevant and actionable insights that directly answer research
questions and produces all promised deliverables. Actionable
Recommendations: Authors useful, pragmatic, and concrete
recommendations. Ensures product teams can action these
recommendations and establishes follow-up mechanisms for tracking
throughout the Product Development Lifecycle. Scaled Impact:
Increases the altitude and aperture of research to create
additional leverage. Actively finds and identifies opportunities to
scale research impact across Capital One beyond a single product
team. Enablement: Leads Consult Hours and ad hoc consultations to
advise non-researchers on method selection and research approach.
Strategic Influence & Collaboration Results Focus: Translates
business goals into clear, measurable objectives and guides teams
to consistently achieve impactful outcomes. Influence: Influences
the strategic direction of a product area with cross functional
teams, fostering a culture where researchers effectively advocate
for their recommendations and stakeholders understand the value of
research Collaboration: Sets clear expectations for teamwork and
mutual support, fostering strong relationships within cross
functional teams, proactively resolving team conflicts
Communication: Presents work across levels and job functions using
a human-centered approach to articulate compelling insights and
recommendations that influence strategic decision-making and
direction at senior levels Basic Qualifications At least 3 years of
professional experience conducting user experience research in a
corporate environment At least 5 years of experience conducting
quantitative research, qualitative research, or a combination of
both At least 4 years of experience conducting data analysis (such
as: survey data, behavioral analytics, etc.) Preferred
Qualifications At least 7 years managing user experience research
in a corporate environment At least 4 years experience working and
influencing senior level executives At this time, Capital One will
not sponsor a new applicant for employment authorization for this
position. The minimum and maximum full-time annual salaries for
this role are listed below, by location. Please note that this
salary information is solely for candidates hired to perform work
within one of these locations, and refers to the amount Capital One
is willing to pay at the time of this posting. Salaries for
part-time roles will be prorated based upon the agreed upon number
of hours to be regularly worked. Plano, TX: $149,800 - $171,000 for
Manager, Design Candidates hired to work in other locations will be
subject to the pay range associated with that location, and the
actual annualized salary amount offered to any candidate at the
time of hire will be reflected solely in the candidate’s offer
letter. This role is also eligible to earn performance based
incentive compensation, which may include cash bonus(es) and/or
long term incentives (LTI). Incentives could be discretionary or
non discretionary depending on the plan. Capital One offers a
comprehensive, competitive, and inclusive set of health, financial
and other benefits that support your total well-being. Learn more
at the Capital One Careers website . Eligibility varies based on
full or part-time status, exempt or non-exempt status, and
management level. This role is expected to accept applications for
a minimum of 5 business days. No agencies please. Capital One is an
equal opportunity employer (EOE, including disability/vet)
committed to non-discrimination in compliance with applicable
federal, state, and local laws. Capital One promotes a drug-free
workplace. Capital One will consider for employment qualified
applicants with a criminal history in a manner consistent with the
requirements of applicable laws regarding criminal background
inquiries, including, to the extent applicable, Article 23-A of the
New York Correction Law; San Francisco, California Police Code
Article 49, Sections 4901-4920; New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other
applicable federal, state, and local laws and regulations regarding
criminal background inquiries. If you have visited our website in
search of information on employment opportunities or to apply for a
position, and you require an accommodation, please contact Capital
One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com . All information you
provide will be kept confidential and will be used only to the
extent required to provide needed reasonable accommodations. For
technical support or questions about Capital One's recruiting
process, please send an email to Careers@capitalone.com Capital One
does not provide, endorse nor guarantee and is not liable for
third-party products, services, educational tools or other
information available through this site. Capital One Financial is
made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Arlington , Manager, Design Research, Accounting, Auditing , Plano, Texas
