Front Office Specialist

Company: CK Family Services
Location: Arlington
Posted on: January 26, 2023

Job Description:

Job SummaryWe are searching for a self-disciplined, well-coordinated, and diplomatic professional. to join the CK Family.As a Front Office Specialist at CK Family Services, you will be responsible for the front office coordination, including but not limited to answering and directly incoming calls, greet guests to determine purpose direct to appropriate staff, and manage faxes for the agency. General administrative duties as requested, including but not limited to data entry, filing,General ResponsibilitiesAnswer incoming calls in a timely and effective manner. Maintain professional, appropriate and consistent telephone etiquette. Direct calls to the appropriate person.Greet guests upon arrival, determine their need and refer them to the appropriate person in a timely manner.Maintain the professional appearance of the Arlington office including but not limited to the front lobby, playroom, kitchens, office supply cabinet, mail area and all conference rooms.Responsible for watching children when visiting the office.Responsible for set up and tear down of in house training and hospitality events.Monitor incoming and outgoing faxes for the agency. Ensure faxes are emailed to the appropriate person in a timely and accurately manner.Responsible for qualifying referrals for the psychologist and assist scheduling process as needed.Monitor adoption referrals. Ensure referrals are entered into the database accurately and timely. Reporting any issues to your supervisor.Track and manage post adoption service plans. Ensure service plans are entered and routed accurately. Once received from DFPS, ensure service plans are entered and filed accurately and timely.Responsible for distributing incoming deliveries or courier packages as received.Responsible for picking up the mail weekly. Ensure routed to the appropriate person within the day collected.Complete and report documentation timely and accurately.Open and process mail / e-mail daily in a timely manner.Attend all meetings and in-services as deemed appropriate.Maintain compliance with all policies, procedures, and licensing requirements of Covenant Kids.Perform other duties and tasks as requested.QualificationsRequires in-depth understanding of a comprehensive field of knowledge. Involves ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables. Knowledge normally associated with attainment of a high school diploma; some college or vocational training is preferred. Requires minimum of one-year previous experience in general office duties.Must be able to type a minimum of 40 wpm.Ability to work under minimal supervision.Excellent organizational and follow-up skills.Excellent interpersonal skills and demonstrated ability to effectively communicate orally and in writing with a variety of people; maintain confidentialityMust possess proficient computer hardware and software skills necessary to create letters, memorandum, forms, spreadsheets, and other similar documents accurately and in a timely manner.Demonstrated and verifiable dependability, flexibility and attention to detail.Ability to follow direction.Ability to perform multiple tasks.Maintain professional demeanor and appearance required.Work deals mostly with areas such as preparing and reading data and figures, reports; visual inspection involving small details. Although important, depth perception and field of vision (peripheral) are not as critical as the ability to distinguish small details and markings very near to the observer.Ability to speak clearly and make self-understood in face-to-face interactions; to articulate with accuracy on the telephone.Ability to hear and receive verbal instructions, answer phones, communicate in situations with some background noise.Ability to concentrate on fine detail with some interruption; ability to focus attention on tasks for 45-60 minutes at a time on a continuous basis.Ability to understand and relate to the theories behind several related concepts; ability to remember verbal and written tasks/assignments from a few hours to long periods of time (months).Ability to recognize differences in sound, such as voices/noises that are loud and playful instead of angry and combative; and ability to differentiate tones and volumes in conversations.Perform the physical demands of the position -Ability to use up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a small amount of force continuously to lift, carry, push, pull or otherwise move objects, including people. Work can be done while sitting most of the time. Walking and standing are required occasionally.Ability to walk frequently; stand or sit for prolonged periods of time; squat occasionally, climb stairs infrequently, and kneel and twist as needed.Sufficient good health to properly fulfill all role responsibilities. Employees shall not be permitted to work who have infectious diseases or skin lesions for the duration of the communicability.Ability to perform moderately difficult manipulation such as writing, typing, foot and hand-eye coordination required.BenefitsMedical, dental and vision insuranceHRA401(K)Paid VacationPaid HolidaysAnnualized reviews for merit increasesPotential for advancement

Keywords: CK Family Services, Arlington , Front Office Specialist, Administration, Clerical , Arlington, Texas