Administrative Assistant

Company: NRG Energy
Location: Dallas
Posted on: April 16, 2024

Job Description:

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers' faces every day.Job Summary: The Production Coordinator will provide administrative and general business support to assigned team, managing a variety of functions to ensure that operations and internal and external customer needs are met. In this role, you will be responsible for answering incoming calls and responding to emails in a timely manner, scheduling system start-ups, service repairs, replacement quotes, and preventative maintenance visits. Essential Duties/Responsibilities*:

• Provide overall administrative support as directed.
• Assist assigned team and management to complete jobs in a timely manner.
• Answer incoming calls in a timely manner.
• Schedule customers for service repairs, production services, and start-up calls.
• Make outbound calls to customers and builders to confirm scheduled appointments.
• Follow up with customers and ensure their satisfaction.
• Responsible for communicating with vendors.
• Schedule callbacks and quality inspections.
• Responsible for managing customer and builder data files, scanning documents, creating folders, and filing.
• Managing and/or assisting with invoicing, billing, and requesting PO's.
• Process subcontractors payroll.
• Interface with other internal departments to resolve issues as required.
• Provided phone support for the team and location as directed.
• Follows all company policies and procedures, including but not limited to safety.
• Other duties as assigned.* Duties may vary by location.Minimum Requirements:
  • High School Diploma or GED. Relevant work experience may be substituted for education.
  • 1+ year's office and/or clerical experience.
  • Relevant work experience may be substituted for education.
  • General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
  • Must be able to communicate in English effectively, both verbally and in writing.
  • Ability to work overtime with little notice; weekends hours may occasionally be required.Preferred Qualifications:
    • Completed college course work.Additional Knowledge, Skills and Abilities:
      • Customer service mindset.
      • Ability to work independently and as part of a team.
      • Excellent written and verbal communication skills.
      • Able to work in a fast-paced environment.
      • Strong organizational skills, attention to detail and the ability to multi-task.
      • Positive attitude and willingness to learn and be a part of a team.
        • Ability to build positive relationships with customers, both internal and external.
        • Willingness and ability to work collaboratively with all levels of the organization.
        • Safety mindset and acceptance of a safety culture.Working Conditions:
          • Open office environment.
          • Fast-paced environment.Physical Requirements:
            • Must be able to lift/move up to 20 pounds frequently.
            • Frequently performs tasks requiring bending at the waist, kneeling or crouching.
            • Must be able to adhere to long periods of standing, walking or sitting.
            • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
            • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
            • Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
            • Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.
            • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.

Keywords: NRG Energy, Arlington , Administrative Assistant, Administration, Clerical , Dallas, Texas