Bilingual Customer Service Representative
Company: Alphalete Marketing
Location: Dallas
Posted on: July 8, 2025
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Job Description:
Are you a skilled communicator with a passion for helping others
and a knack for problem-solving? We are seeking to bring on a
Bilingual Customer Service Representative to join our robust team,
supporting the AT&T campaign. This is a venerable opportunity
to be the voice of AT&T, providing exceptional service and
building lasting customer relationships to expand brand awareness.
As a Bilingual Customer Service Representative, you will be the
primary point of contact for our customers assisting them with a
wide range of inquiries and ensuring their experience with services
is positive and seamless. The Bilingual Customer Service
Representative role will utilize excellent communication and
problem-solving skills to address needs, build trust, and
contribute to overall customer satisfaction. Bilingual Customer
Service Representative Responsibilities: Actively listen to
customers to understand their inquiries and concerns to best find
solutions that will work for them Assist customers with
troubleshooting related to billing, service issues, technical
difficulties, and account information. Process all sales orders for
customers based on the product and/or service they are interested
in Use problem solving skills and service knowledge to resolve
customer issues, escalating complex problems when needed Provide
clear and accurate information to customers regarding internet,
phone, TV, and wireless services, as well as available plans and
promotions Maintain accurate records of customer interactions and
resolutions in the designated systems Continuously expand your
knowledge of AT&T's evolving products, services, and promotions
relevant
Keywords: Alphalete Marketing, Arlington , Bilingual Customer Service Representative, Customer Service & Call Center , Dallas, Texas
