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Virtualization & Cloud Engineer

Company: GM Financial
Location: Arlington
Posted on: January 12, 2022

Job Description:

Overview:The Global Virtualization & Cloud Engineer, under the general direction of the Manager, will assist in the day-to-day tasks critical to the team's success including the planning, design, implementation, and support of VMWare, Windows Server and/or desktop platforms. This team member is responsible primarily for the assessment, optimization, and automation of virtualization platforms. This individual will become thoroughly familiar with all compliance, regulatory and security requirements adhering to all corporate policies and standards. This person needs to be experienced in technology with good planning and coordination skills. An energetic, solution minded personality with drive, attention to details and excellent communication skills will be needed for success in this position. Additionally, the engineers will focus on sustainability and improvement of processes, including any or all of the following duties: documenting managed environments, basic project management tasks, evening and weekend deployments, maintenance of ticketing queues and after hours on call.Responsibilities:JOB DUTIESServe as an infrastructure engineer for the multi-disciplinary project teams they are assignedBuild, install, configure and maintain VMware products including ESXi servers, HA clusters and vCenterProvide advanced troubleshooting and problem resolution of the entire Virtualization InfrastructureResearch root cause of problems and escalate to engineering and vendor support as necessaryDevelop, automate and implement operational best practicesPerform Capacity Management functionsEffectively collaborate with Server / Storage / Network / Data Center / Facilities / Audit / Compliance and PMO teamsManage problem and service tickets ensuring timely resolution to meet expected service levelsParticipate in Business Continuation / Disaster Recovery infrastructure planning, building, and testingMust have the ability to understand and relate to new products, technology, strategy and be able to follow directionsAbility to conduct training sessions to share knowledge with peers and other support teams is necessaryDevelop, implement, troubleshoot and resolve software, hardware, configuration and operational problems across the VMware and Wintel platformsDevelop, implement, and maintain automated processes using VMWare vRealize Orchestrator and VMWare vRealize Automation technologiesDevelop, implement, and maintain public cloud infrastructure presence (Azure VMware Solution, VMware Cloud on AWS)Effectively communicates current status of all projects, problems, and issues to the department management teamProactively identifies opportunities for improvements to existing processes and for automation of time consuming tasksEnsure that all virtualization platforms are running at optimal capacityStudy and analyze the performance and capacities of the systems and peripheral equipment/systems and prepare plans for future expansion and upgradesCollaborates with external and internal customers to analyze information needs and functional requirements and deliver the artifacts as neededMust have high attention to detail, be well organized and be a self-starterMust be able to work with limited to moderate direct supervisionContributes to the development of RFPs/SOWs and participates in the vendor selection processUses a broad and deep understanding of technical concepts in multiple specialized fields to develop solutions to problems and critical design issuesResolves most conflicts between timeline, budget, and scope independently but intuitivelyIdentifies and directs changes through appropriate review and approval mechanismsMaintain Service Now change and incident queue, closing tickets in a timely manner with appropriate documentation and change management queue Working ticketing system incident and change management queue as neededGeneral Windows operating system and applications supportPeriodic platform upgrades as needed, both on the OS and application tierInstall system patches and application updates as directedRespond to compliance assessments and initiate corrective action when appropriate for audit and compliance remediationDefine and evangelize enterprise policies, standards and position statements for new and existing Virtualization and Automation related technologiesThe candidate must be willing to accommodate weekend, shift or on-call schedules when necessary, and participate in an on-call rotation to provide after-hours supportAssist the management team with research in order to stay abreast of the latest developments in Virtualization, Automation and physical Wintel technologies, trends, and knowledge, and legislationAssist the management team in determining the direction and enhancement of automation processes to meet the needs of the organizationIdentify and evaluate third party vendors, technology, or processes for integration with GM Financials technology and equipmentAssist other engineers with performance analysis, process improvement, task automation, and systems capacity planningCapacity to work with a high degree of professionalism, communicating effectively and appropriatelyParticipate in company provided training and perform independent training and research as appropriatePerform other duties as assignedConform with all company policies and proceduresQualifications:KnowledgeDetail orientedLocal and wide area networking concepts, principles and protocolsAdvanced knowledge in Infrastructure design and managementWorking knowledge of management processes such as personnel administration, planning and budgetingWorking knowledge of Intel platforms, iSeries and pSeries serversAdvanced understanding of IT Service Management (ITSM) best practices and processesUnderstanding of IT Service Management (ITSM) best practices and processesExperience with UML Design ToolsAdvanced knowledge of TCP/IP, OSI model and imp subnettingHigh level understanding of technology infrastructure, security concepts and platformsDemonstrated success in project managementWorking knowledge of IBM pSeries hardware, operating systems and TSM backup infrastructureAdvanced knowledge of the OSI model and security that is associated with each layerUnderstanding of routing and switching protocols as they relate to load balancingStrong understanding of application layer protocols including HTTP, SSH, SSL, and DNSKnowledge and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilitiesKnowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledgeAdvanced knowledge of Windows Server 2008 and 2012 & 2016 support, including local user/group management, security policy, task scheduler, event logs, performance monitoring, group policy, powershell remoting, file/share permissionsAdvanced-level technical knowledge of VMware virtualization technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, DRS, SRM, vSphere Replication, vRealize for Business, vRealize Automation, vRealize Orchestration vRealize Operations, VMware HCX, vSAN, NSX, vReailze Log Insight, vRealize Network Insight, VMware Life Cycle Manager)Advanced Technical knowledge of VDI technologies, VMware Horizon View, Citrix XenApp and XenDesktopExperience with Storage Area Networks including boot from SAN TechnologiesAdvanced Technical knowledge of HP hardware to include C7000 enclosures, ML/DL & BL server and blade technologies and HP OneViewAdvanced-level technical knowledge of current generation Dell hardware including Dell VxRail and Open Manage management platformTroubleshooting knowledge, utilizing packet sniffers, Fiddler, log parsers, and other utilities relative to problem diagnosis and remediationKnowledge of VMware virtualization concepts, including provisioning and automation methodsKnowledge of implementing automated solutions for server deploymentsScripting and automation languages a plus, particularly PowerShell and TerraformExperience working in 200+ server environment preferredSkillsAbility to think strategically and make collaborative decisionsAbility to apply structured analysis methods to various types of data to establish trends, determine variability and business impactCommunicates quickly, clearly, concisely, appropriately, and intelligentlyFoster open communication, speaks with impact, listens to others, and writes effectivelyExperience with alternate management methods using SSH, serial connections, and the command-line interface TMSHAbility to effectively negotiate with vendors on upgrades and acquisitionsEffective planning, time management, negotiation, and delegation skillsStrong level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledgeAdvanced technical writingExperience in documentation tools such as Visio and Microsoft Office productsAdvanced information security standards/frameworks (ie, NIST Cybersecurity Framework, ISO 27001) skillsAdvanced experience with Network and VLAN segmentation including VxLANStrong analytical skillsAbility to approach problems with an open-mind, use existing information and resourcesCreative, Innovative, problem-solving and maximizing your potential to solve problems and improve methodsThink positively when faced with obstacles, build on others ideas, think logically and intuitivelyEducationHigh School Diploma or equivalent requiredBachelors Degree in related field or equivalent work or military experience preferredExperienceGreater than 10 years of experience in Information Technology preferred7-10 years of experience managing VMWare virtualization technologies preferred#LI-SB2

Keywords: GM Financial, Arlington , Virtualization & Cloud Engineer, Engineering , Arlington, Texas

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