Senior Pega Engineer
Company: InRhythm Inc
Location: Richardson
Posted on: April 16, 2024
Job Description:
We're Looking for a Senior Pega EngineerOur team is looking for
someone who has a passion for developing performant and robust Pega
applications while supplying the continued evaluation and
advancement of Pega technologies in a given organization.We're
looking for a natural consultant who can build and maintain
relationships in financial and tech environments. The ideal
candidate will be a driver of process, accountability, customer
engagement, and strategy. This will be driven from a proven ability
to plan and execute scalable strategies, superior client
management, escalation skills, and the ability to thrive in a
fast-paced environment.At InRhythm, You Will
- Be responsible for driving the design and implementation of
Pega case management systems and business process automation for
consumer businesses.
- Work with stakeholders, call center agents and interfacing
teams to build business-critical case management and business
process automation applications that will enable us to provide an
industry leading user experience.
- Identify pitfalls ahead of time, raising concerns, and managing
expectations with all stakeholders.
- Facilitate and develop process workflow required to support
implementation of engineering solutions.
- Process model design and development, integrations, and general
implementation of Pega components.
- Create sophisticated, research-based prototypes that showcase
the designed solutions to stakeholders, technologists, and
users.
- Provide production support, perform root cause analysis, and
address defects.
- Collaborate with globally located cross functional teams in
building customer-centric retail consumer banking products or
supporting services.
- Build trusted partnerships with product managers, vendors, and
external partners.
- Define and break out epics/features for others, while
maintaining a sense of the whole picture.
- Work in a cross-functional agile team to deliver working
software incrementally.
- Help InRhythm's technology division by collaborating on the
interviewing pipeline, mentoring less-experienced engineers,
hosting tech talks and workshops, identifying industry trends to
discuss, and participating in practice activities.Requirements
- 5+ years of professional engineering experience with Pega 7 and
Pega 8 platform implementation
- 2+ years of SQL relational database engineering experience
- Experience with Pega and Pega Collections features, such as -
Activity & Analysis
- Assistance Program Enrollment (allow customers to enroll in
payment plans)
- Business Process Management (BPM)
- Case Creation Logic, Case Management Functionality
(creating/managing lifecycle of a collections case), Case
Prioritization (Agent Productivity)
- Collections Data Model (i.e. contact, case, assistance
program)
- Communications (triggering calls or chats to customers)
- Contact Strategy (logic to determine the contact channel for a
customer)
- Decision Strategy Manager (leverage AI and NLP to analyze
customer moods)
- Inbound/Outbound Interaction Setup (searching inbound call or
enabling automated popup for dialer calls)
- Payments Scheduling (processing one-time payments (OTP),
procure-to-pay (PTP), or Autopay)
- Policy Regulations and Controls
- Rules Process Commander (PRPC)Experience with Pega technical
features, such as the following:
- A/B Testing
- Agent Experience (UI and screens)
- Data Persistence (PTP / case depositions / attempts)
- Functional Logic
- Live Statistics (progress in a transactional flow)
- Reporting Feed for Analytics (send feeds to other series)
- Role Authorization / Authentication (determine access controls
for specific user roles)
- Rules Configuration and Execution (contact strategy)
- Workflow (case management)Experience with the following
responsibilities:
- Developing and managing Pega Workflows, User Interfaces,
Activities, Utility and Decision rules
- Using APIs to integrate the Pega platform with other
micro-services
- Working with Web Services including REST or SOAP
- Building integrations using Pega Rules Process Commander
(PRPC)
- Designing integration components using Pega Frameworks
- Performance Tuning including Performance Analyzer (PAL), Log
Analyzer, DB Tracer or Preflight
- Working on projects using Agile Methodology
- Designing, developing, integrating and testing Pega's customer
decision hub framework applications to support implementations for
different lines of businesses.
- Working on Pega Business Intelligence Exchange (BIX) data
extraction for analytical reporting
- Migrating between major Pega versionsCertifications:
- Recent certifications for one of the following:
- Pega Certified System Architect (CSA)
- Pega Certified Senior System Architect (CSSA)
- Pega Certified Lead System Architect
- Pega CPM Architect (CCA)
- Pega Certified Customer Service System Architect
- Pega Certified User Interface Specialist
- Pega Certified Decisioning ConsultantWhy Work at
InRhythm?People at InRhythm are entrepreneurs and innovators at
heart and problem solvers who find new ways to overcome challenges.
InRhythm continues to evolve and grow - and is now prepared to
accelerate scale with the addition of this role to our community.At
InRhythm we believe in building a better workplace. When you join
our team, you can expect a number of work/life benefits:
- Comprehensive and customizable Medical, Dental, and Vision
Plans
- 401(k) Matching
- Paid Parental Leave
- Scalable PTO
- Reimbursements for personalized birthday experiences
- Social and Flexible Work Environment
- Weekly Happy Hours and Cultural Events to get to know your
team
- Media Streaming, Book, and Fitness Allowances
Keywords: InRhythm Inc, Arlington , Senior Pega Engineer, Engineering , Richardson, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...