ArlingtonTXRecruiter
the smart solution for Arlington jobs

SR OPERATIONS ENGINEER

Company: CenturyLink
Location: Arlington
Posted on: April 17, 2019

Job Description:

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

Job Summary

Provides tier III Engineering support to CenturyLink StratGov Managed Service NOC (Network Operation Center). Work with the CTL technical teams in delivering real-time technical support while interfacing directly with our US-based and international customers in a 7 x 24 x 365 NOC and engineering support environment.

Job Description


  • First Shift Support - 8:00 am - 5:00 pm
  • Provides off-hours on-call support on a rotating basis with engineering peers. (Including holidays & weekends)
  • Ability to work overtime and on holidays on rotational bases.
  • Conducting complex network equipment installation and related OS support activities.
  • Configures and maintains installed systems to meet customer requirements.
  • Performs various troubleshoots tasks while seeking to provide resolution for voice or data network performance and interoperability problems.
  • Identifies capacity and performance issues to ensure continued, uninterrupted operation of supported network hardware and related systems.
  • Installs and maintains various network infrastructures, providing support to design, installation and maintenance for new and existing installations.
  • Performs installation, configuration, and maintenance for VoIP communications equipment, including related DNS/DHCP configuration.
  • Manages daily service request workloads using various ticket management systems and CTL call center applications.
  • Act as technical lead to provide mentoring activities for lower tier team members. This may include leading various KT (knowledge transfer) training sessions.
  • Provides high-level technical support for configurations, troubleshooting, and service restoration while interfacing directly with equipment vendors and CTL customer.
  • Provides primary break/fix engineering and configuration for data systems in line with customers goals and requirements
  • Assists with testing and turn-up of new circuits and/or equipment, including cross-connects and related connectivity verification activities.
  • Uses various systems, software and hardware tools to identify and diagnose device health status and identify problems.
  • Supports the creation of and maintains departmental methods of procedure (MOPs) and related documentation as needed.
  • Analyzes complex networks to include planning, designing, evaluating, selecting operating systems and various protocol suites.
  • Conducts / directs disaster recovery planning. Activities include network failover and recovery planning , detecting faults and minimizing outage downtimes.
  • Applies advanced Engineering and network principles, theories, concepts and technologies to solve unusually complex problems and issues.


    Qualifications


    • 5 - 8 years NOC experience supporting IP network operations centers.
    • This position requires solid interpersonal skills & a demonstrated ability to work collaboratively with a large technical support team!
    • Interfaces directly with various CenturyLink departments in maintaining customer network resiliency and while supporting reported network issues.
    • Must maintain the ability to self-manage assigned job role responsibilities to achieve desired performance results.
    • Acts as liaison between the customer and other network vendors or service providers while supporting high-level or escalated support issues.
    • Candidate must posses solid written & verbal communication skills. Demonstrates prior experience interacting with customers.
    • Candidate demonstrates experience in the use of personal computers, including Microsoft Word, Excel, and Outlook
    • Proficiency with presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.
    • Ability to effectively prioritize and execute multiple tasks in a rapidly changing work environment.
    • Candidate demonstrates the ability to troubleshoot and resolve complex network issues related to their support roles. (R/S, Security, VoIP etc.)
    • Must have experience with security configurations of network gear


      Required Education / Certifications


      • Required - Candidate must hold an ACTIVE Cisco CCNP certification or demonstrate equivalent technical support experience. Certification must be obtained within 12 months of hire if not actively held.
      • Required - Cisco Wireless Controller configuration and management
      • Required - Aruba routing, switching, security, and wireless configuration and management
      • Required - Security certification (CompTIA Security +, SSCP, CISM or CISSP)
      • Preferred - DoD STIG experience


        Education

        Alternate Location: US-Minnesota-St Paul; US-North Carolina-Wake Forest; US-Virginia-Arlington

        Requisition #: 211508

        This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

        EEO Statement

        We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

        Disclaimer

        The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Arlington , SR OPERATIONS ENGINEER, Engineering , Arlington, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Mechanic
Description: Setting the Standard of Excellence. When you join Groendyke Transport, you stake your claim as one of the elite. Groendyke has set the standard of excellence in the tank truck industry since 1932. In (more...)
Company: Groendyke Transport
Location: Sanger
Posted on: 04/22/2019

Mechanic
Description: Setting the Standard of Excellence. When you join Groendyke Transport, you stake your claim as one of the elite. Groendyke has set the standard of excellence in the tank truck industry since 1932. In (more...)
Company: Groendyke Transport
Location: Midlothian
Posted on: 04/22/2019

Entry Level Mechanic/PM Tech
Description: Join Our Team Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to (more...)
Company: Sunbelt Rentals, Inc.
Location: Dallas
Posted on: 04/22/2019


Mechanic
Description: Setting the Standard of Excellence. When you join Groendyke Transport, you stake your claim as one of the elite. Groendyke has set the standard of excellence in the tank truck industry since 1932. In (more...)
Company: Groendyke Transport
Location: Grandview
Posted on: 04/22/2019

Mechanic
Description: Setting the Standard of Excellence. When you join Groendyke Transport, you stake your claim as one of the elite. Groendyke has set the standard of excellence in the tank truck industry since 1932. In (more...)
Company: Groendyke Transport
Location: Joshua
Posted on: 04/22/2019

Data Governance Specialist / SQL Data Engineer
Description: Position Data Governance Engineer Specialist Duration 6 Months onsite contract Location Dallas, TX NOTE Candidate must have experience with Collibra or similar data governance tool Without which the (more...)
Company: Infolob Solutions Inc
Location: Dallas
Posted on: 04/22/2019

Mechanic
Description: Setting the Standard of Excellence. When you join Groendyke Transport, you stake your claim as one of the elite. Groendyke has set the standard of excellence in the tank truck industry since 1932. In (more...)
Company: Groendyke Transport
Location: Kaufman
Posted on: 04/22/2019

Division Voice Network Engineer
Description: Division Voice Network Engineer Coppell, TX Since 2010, Excite Health Partners has been a growing leader in the Healthcare consulting and staffing industry. We are committed to the development of the (more...)
Company: Excite IT Partners
Location: Coppell
Posted on: 04/22/2019

Mechanic
Description: Setting the Standard of Excellence. When you join Groendyke Transport, you stake your claim as one of the elite. Groendyke has set the standard of excellence in the tank truck industry since 1932. In (more...)
Company: Groendyke Transport
Location: Frisco
Posted on: 04/22/2019

Mechanic
Description: Setting the Standard of Excellence. When you join Groendyke Transport, you stake your claim as one of the elite. Groendyke has set the standard of excellence in the tank truck industry since 1932. In (more...)
Company: Groendyke Transport
Location: Mansfield
Posted on: 04/22/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Arlington RSS job feeds