Director, IT Program Management Office (PMO)

Company: Six Flags
Location: Arlington
Posted on: February 20, 2021

Job Description:

The Director of Information Technology PMO provides leadership, vision, and direction for project, program and portfolio management processes across the IT organization. This role works closely with stakeholders across various key functions, including the Office of Strategic Management, to define and implement technology required to implement the company's strategic initiatives, and is responsible for planning and implementing key applications. Working with other key leaders in the IT organization, this position influences technology selection and implementation across the various platforms of the company.Roles & Responsibilities:* Manage, mentor, and develop the project management team;* As needed, serve as program manager for large scale, high-visibility projects, including major strategic initiatives;* Lead and develop comprehensive resource models and risk mitigation plans in collaboration with the CIO, IT Leaders as well as business leaders;* Provide frequent and transparent updates, manage sponsor expectations, and keep all stakeholders informed of the progress of all projects;* Establish and manage the intake and backlog of proposals/requests to enable the efficient use of resources;* Build and maintain relationships with the senior IT leadership and key PMO stakeholders, and act as a trusted advisor;* Develop standards and roadmap to transform the PMO organization to an effective utilization of Agile and DevOps frameworks;* Ensure interdependencies across programs/projects are identified effectively and risks are managed preemptively;* Design and implement performance targets for PMO department and individual contributors;* Regularly review and evaluate opportunities to improve company's project management best practices in order to improve maturity levels;* Collaborates with the Office of Strategic Management group in support of enterprise strategies and initiatives;* Support, coach, and supervise a team of Program Managers and Project Managers;* Provide support to project managers to standardize the execution of projects, improving communication and risk management;* Directs the selection, negotiation and implementation for critical, enterprise-wide systems, including Salesforce.com (CRM), Enterprise Resource Planning (ERP), E-Commerce, Retail POS, and others with key emphasis on seamless integration across all platforms;* Establish best practices for project, program and portfolio management to be leveraged by all IT teams. Communicates and trains on standard procedures and deliverables;* Coordinate and manage outside vendors, contract negotiations, licensing, maintenance contracts and service level agreements for programs under the department's direction.* Oversee all project work streams, including all associated vendors, business readiness, change management, operational support planning, data migrations, and process engineering.Job Requirements:Education:* Bachelor's or master's degree in computer science, information systems, business administration or related field, or equivalent work experience* PMP certification preferredExperience:* Minimum 10 years of IT and business experience* Minimum 7 years of leadership responsibilities* Experience in multi-location hospitality and/or entertainment industries is a plus* Proven accomplishments in large scale implementations across various functions (Finance, Retail, CRM)* Effective understanding of Agile and DevOps frameworks and their impact to PMO operations and capabilities* Experience implementing Enterprise Resource Planning (ERP) solutions as well as CRM in multi-location organizations* Proved track record of driving change in large scale implementations* Experience in high volume/high customer contact industries?Functional/Technical Knowledge, Skills & Abilities:* Demonstrated ability to build and develop teams* Excellent verbal and written communication skills* The ability to influence others and resolve conflict* Experience with Agile and DevOps development methodologies* Strong understanding of financial processes on high volume transaction driven systems and processes* Ability to multi-task in complex situations with tight deadlines* Proven track record in the development of high performing PMO organizations in companies undergoing significant transformation* Ability to coach associates in complex, multi-unit implementation initiatives* Proven experience in implementing effective project management processes and frameworks utilizing innovative tools* Effective understanding of integration strategies, including the use of integration frameworks* Experience analyzing complex issues and delivering appropriate solutions

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