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Director of Product Engineering Support - Open to Full Remote (CST or EST)

Company: Fonteva, Inc.
Location: Arlington
Posted on: February 23, 2021

Job Description:

Director of Product Engineering Support - Open to Full Remote (CST or EST) Location: Arlington, VA or Remote (Central or Eastern Time Zone - US)-- Fonteva is the leading Salesforce.com ISV (Independent Software Vendor) for Events Management and Membership. We are a product company that develops highly configurable membership, events, and eCommerce products, native to Salesforce, that can easily scale and quickly integrate with other business solutions. As the leader of our Product Engineering Support team, you will lead a team of talented on-shore and off-shore software engineers to quickly evaluate and solve technical product issues and evangelize technical best practices throughout the organization.-- The ideal candidate will bring a passion for learning, a strong track record in engineering skills, and experience in building effective and scalable teams in a fast-paced organization. This role requires a hands-on technical and tactical manager with the ability to think and act strategically.-- Additional responsibilities include:

  • Develop and evolve Product Engineering Support strategy that contributes to the efficiency and success of Fonteva
  • Develop and deliver engineering tools, and programs in conjunction with the Product Engineering and content development teams
  • Enable our employees to become a global community of evangelists sharing ideas, experiences and solving problems together
  • Serve as the highest escalation point for customers and work with the Product Engineering and Customer Support team to resolve issues
  • Train engineers on Salesforce and Fonteva product architecture and best practices--
  • Work closely with Product Engineering to improve product quality and troubleshooting diagnostics of product
  • Conduct architectural reviews of implementations by internal teams or customers to improve product and system performance Requirements
    • Minimum 10 years of combined experience in Consulting, Product Engineering and/or Customer Support
    • Minimum of 2 years in a management role
    • Salesforce App Builder or Platform Developer 1 certification
    • Experience implementing security on the Salesforce platform
    • Experience implementing Salesforce Communities
    • Experience building custom Lightning applications
    • Using Force.com APIs including Metadata API, SOAP API, REST API, and Tooling API.
    • Understanding of the SFDC Data model and Architecture
    • Experience in service-oriented architecture (SOA)
    • Deep understanding of object-oriented programming and experience with at least one object-oriented programming language (Java, C++, C#, Ruby, Python)
    • Experience with developer tools like git and standard IDEs
    • SOAP/REST APIs and general API design
    • Exceptional communication and presentation skills, with ability to effectively communicate ideas and influence all levels of the organization Fonteva provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Fonteva complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are you legally eligible to work in the U.S.? --*
      -- Will you now, or in the future, require sponsorship (i.e. H-1B visa, etc.) to legally work in the U.S.? --*
      Please select Which Salesforce certifications do you have from the listed? --*
      Salesforce App Builder
      Platform Developer 1
      Other
      N/A
      This position requires a minimum 10 years of combined experience in Consulting, Product Engineering and/or Customer Support. Does your background meet this requirement? --*
      -- How many years of technical experience do you have building with managed packages in Salesforce? --*
      What skills do you possess from the list below? --*
      Experience implementing security on the Salesforce platform
      Experience implementing Salesforce Communities
      Experience building custom Lightning applications
      Using Force.com APIs including Metadata API, SOAP API, REST API, and Tooling API.
      Understanding of the SFDC Data model and Architecture
      Experience in service-oriented architecture (SOA)
      Deep understanding of object-oriented programming and experience with at least one object-oriented programming language (Java, C++, C#, Ruby, Python)
      Experience with developer tools like git and standard IDEs
      SOAP/REST APIs and general API design
      How many years of management experience do you have? --*
      Were you referred to this position by a current or former Fonteva employee? --*
      How did you hear about this job?
      LinkedIn Profile
      U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Fonteva are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
      • Autism
      • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
      • Blind or low vision
      • Cancer
      • Cardiovascular or heart disease
      • Celiac disease
      • Cerebral palsy
      • Deaf or hard of hearing
      • Depression or anxiety
      • Diabetes
      • Epilepsy
      • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
      • Intellectual disability
      • Missing limbs or partially missing limbs
      • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
      • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Fonteva, Inc., Arlington , Director of Product Engineering Support - Open to Full Remote (CST or EST), Executive , Arlington, Texas

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