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VP, USCB Quality Control and Automation Manager - US CBORC

Company: Citi
Location: Arlington
Posted on: January 15, 2022

Job Description:

Job DescriptionJob Description: -The U.S. Consumer MCA Quality Control and Automation Manager is a leader aligned risk and controls work being completed as part of a larger Transformation effort across the bank. - Strong technical skills are required to drive identification and implementation of automation supported by Citi's IT teams, to create greater quality control structure. - This role will require the ability to partner with business and risk managers to independently analyze and test the quality and consistency within USCB's MCA (Manager's Control Assessment), specifically the ARCMs (Activity, Risk, Control, and Monitoring) statements. Maintaining a strong working partnership with Global Consumer Bank partners will be significant to ensure consistency and alignment in all quality control efforts. - Additionally, this role will take on ownership to drive remediation around 2 critical open issues aligned to ARCM quality as a top priority to ensure effective closure. - -Key responsibilities include:

  • Manage transition of QC Hub/Dashboard, taking ownership of all regular maintenance with IT and daily inquires submitted by CBORC partners
  • Will work with business partners and/or ARCM owners to perform analysis and obtain appropriate overview and documentation to drive remediation
  • Manage two critical open issues aligned to ARCM quality raised by Operation Risk Management, driving remediation and go forward quality control solutions
  • Ensures appropriate and timely remedial actions are in place where deficiencies are identified
  • Assist with strategic alignment efforts with GCB partners ensuring consistent QC methodology is applied across all ARCM reviews
  • Identify enhancements to the process, specifically opportunities for automation, and keep procedures current and consistent
  • Assist with training business partners and/or ARCM owners, as needed
  • Support best practices and maintain full awareness to all MCA policy requirements
  • May work with Technology partners to apply automation to help focus testing parameters/populations
  • Additional duties as assignedQualifications: 6-10 years relevant experience Experience in operational risk management MCA experience preferred Demonstrated analytical ability; asks insightful questions Excellent verbal and written communication skills Interpersonal skills and ability to work well in a team environment Proficient in MS Office applications (Excel, Word, PowerPoint)Education: Bachelor's University degree-------------------------------------------------Job Family Group: Risk Management-------------------------------------------------Job Family:Operational Risk------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting-----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Arlington , VP, USCB Quality Control and Automation Manager - US CBORC, Executive , Arlington, Texas

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