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Client Account Management, Manager

Company: Deloitte
Location: Arlington
Posted on: May 13, 2022

Job Description:

We're looking for an autonomous self-starter with outstanding organizational and program management skills-a strategic thinker who's also a natural collaborator. As a Client Account Manager (CAM) you'll work with senior leaders, enabling account teams to deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm. With a client-first mindset, you will align with Deloitte's businesses to execute business priorities and expand our services footprint, help develop and deliver Green Dot account strategies to address client issues, bring insights and leading practices to accounts, and drive operational efficiencies to keep client service PPMDs and professionals client-facing and help account teams win work.

How You'll Operate

You will serve as "chief operating officer", flexing the role you play as you deliver against account priorities, serving as:

  • Catalyst to spur the realization of our client's vision and goals, accelerating growth objectives;
  • Strategist to engage with account and firm leadership to determine strategies vital to maximizing successful client performance;
  • Steward to protect and build our brand with our client while seeking opportunities to reduce risks for our clients and the firm; and,
  • Operator to effectively and efficiently manage across the account operating model to optimize performance and client results.
    Work You'll Do

    Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team. You will deliver across the "Account Excellence Model", a holistic framework for managing world-class accounts, which includes:
    • Client: Client Relationship Strategy and Implementations; Client Accelerators and Executive Programs/Experiences; Marketing and Eminence; Pursuit Management
    • Strategic: Account Strategy and Planning (strategy, operating model, and strategic initiatives)
    • Leadership: Leader Development (connectivity, successions, transitions, etc.)
    • Quality and Risk: Confidential Information Program, Firm Compliance/Independence, and Legal/Contracting
    • People: Talent and Teambuilding/Team Management
    • Financial: Financial Management and Reporting
      The Team

      At Deloitte, clients are at the heart of everything we do. As a part of Client and Market Growth, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Energy, Resources & Industrials, Financial Services; Consumer; Life Sciences & Health Care; Government & Public Services; or Technology, Media & Telecom). CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.

      Qualifications

      Required:
      • Bachelor's degree
      • Minimum 5 years of work experience
      • Strong organizational and project management skills
      • Ability to learn quickly and adapt to a changing environment
      • Exceptional interpersonal and communication skills and ability to collaborate effectively with executives
      • Proficient in Microsoft Office suite - strong PowerPoint and Excel skills critical
      • Excellent strategic, analytical and problem-solving skills
      • Experience mentoring/counseling others
      • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
        Preferred
        • Client service experience
        • Account management experience
          For individuals assigned and/or hired to work in Colorado, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $86,425-$159,165.

          You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

          EA_CMG_ ExpHire

          EA_ExpHire
          CAM_Commercial_GPS_22

Keywords: Deloitte, Arlington , Client Account Management, Manager, Executive , Arlington, Texas

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