ServiceNow Configuration Manager
Company: Fisher Investments
Location: Arlington
Posted on: September 14, 2023
Job Description:
It's an exciting time to be a member of the Fisher Investments
Technology Department. We're investing in the future of our firm's
technology and are building our team to achieve global growth. We
are looking for a ServiceNow Configuration Manager to support our
Infrastructure and Operations team. If you are looking for an
opportunity to make a difference as we develop scalable and
strategic solutions to support our global growth, we want to hear
from you! -The Opportunity: -You will help manage Firm's
Configuration Management Database (CMDB) and ensuring compliance of
Configuration Management processes and policies. You will work with
team members across different departments to update the CMDB for
any changes to assets. You are a promoter of the Change Management
procedures, ensuring all changes are complete and accurate and
proper approval processes are followed. You will develop process
improvements for Change and Configuration Management and support
Disaster Recovery processes and the readiness of the Disaster
Recovery environment. You will report to the Vice President of
End-user Support. -The Day-to-Day:
- Manage the daily activities of the process, including
establishing priorities and work assignments
- Manage integration with CMDB and other IT systems and
tools
- Maintain integrity and accuracy of the Firm's CMDB including
service mapping between IT configuration items, assets,
applications, and business processes
- Work with various teams for asset validation and
reconciliation
- Support audits with evidence of compliance
- Identify process improvements and opportunities around Change
and Configuration Management
- Track compliance to procedures and resolving or escalating any
compliance issues
- Review critical incident outage resolution results and
responses and dispositions of failed changes due to issues related
to the configuration management system (CMS)
- Facilitate communication and engaging business and IT
management to encourage CM efforts and value propositions
- Engage with strategic projects to ensure configuration
management and deliver the required CMS functionality within
project timeframes
- Review and approve all changes to the CMS infrastructure where
applicable
- Review and approve significant IT infrastructure changes to
ensure impacts to configuration management data are properly
addressed
- Mentor the organization of CM services, concepts and
procedures
- Provide and approve all requirements, use cases, user stories
to support new or improving CMS functionality
- Review and publish configuration management reportingYour
Qualifications:
- 5+ years of ServiceNow experience:
- 4+ years of experience with the ServiceNow CMDB and how it
supports other ITSM processes (e.g.: Incident, Problem, Change, and
Asset Management)
- Bachelor's Degree in Information Technology, Computer Science,
or related field or equivalent experience required
- Experience with SAM and HAM policies, procedures, and best
practices
- Experience of IT Configuration, Asset Management processes,
ServiceNow CMDB framework and CSDM latest version
- Familiar with the processes that consume CMDB data e.g.
Incident, Problem, SDLC, Asset, and Change
- Proficient in integrations, and comfortable with API usage and
able to create reports for KPIs
- Understanding of ServiceNow Discovery and Service Mapping
tools
- Must have advanced project management and client interfacing
skillsWhy Fisher Investments: -We work for a bigger purpose:
bettering the investment universe. We take great pride in our
inclusive culture, our learning and development framework
customized for every employee, and our Great Place to Work
Certification. It's the people that make the Fisher purpose
possible, and we invest in them by offering exceptional benefits
like:
- 100% paid medical, dental and vision premiums for you and your
qualifying dependents
- A 50% 401(k) match, up to the IRS maximum
- 20 days of PTO*, plus 10 paid holidays (*17 days of PTO and 3
days of sick time for California employees)
- Family Support programs including 8 weeks Paid Primary
Caregiver leave, adoption assistance and back-up child care
- Opportunity to participate in our hybrid work from home test.
This program is a pilot test and subject to change. Based on tenure
and performance eligibility, you will have the opportunity to work
from home up to 100 days per yearFISHER INVESTMENTS IS AN EQUAL
OPPORTUNITY EMPLOYER
Keywords: Fisher Investments, Arlington , ServiceNow Configuration Manager, Executive , Arlington, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...