Client Solutions Manager (Account Manager) - Onsite

Company: Zuum Transportation
Location: Arlington
Posted on: September 19, 2023

Job Description:

Sorry, Visa / sponsorship not available.

Account Manager - Onsite


Zuum is a rapidly growing, tech startup which is transforming the $1.2 trillion logistics industry. Zuum connects enterprise shippers to carriers on an automated platform. To better understand what we are about, please check out our website Zuum Transportation and our Career Page.


As an onsite Client Solutions Manager (Account Manager) located at the Arlington General Motors plant, you are responsible for load statuses, updating & maintaining transportation management & proprietary operating systems and coordinating deliveries with all stakeholders. Also, you will be the primary liaison in all in-transit freight services with carriers & drivers while providing excellent customer service. Finally, you will provide quality assurance measures to further improve our technology.


Responsibilities:

• 
  
• Main liaison to support the Operations Team with questions and daily client inquiries on site at client facilities.
  
• Respond to client requests in a timely manner as well as coach and mentor CSR s regarding communication failures.
  
• Work on building trust with clients through proactiveness and timely updates on their requests.
  
• Ensure services are delivered correctly, cost-effectively, & on schedule while facilitating communications between all relevant contacts & team members.
  
• Maintain a pulse on daily operations and stay ahead of any potential issues that may arise.
  
• Escalate issues appropriately and proactively so that a solution is reached prior to it becoming an issue for the client.
  
• Build & maintain relationships with key client employees & personnel.
  
• Look for areas of improvement daily and report/ escalate appropriately.
  
• Collaborate on quality assurance (QA) of Zuum's proprietary software & discuss opportunities for improvement.
  
  
  
  Experience:
  
  • 
    
  • 3-4 years of experience in logistics customer service.
    
  • Bachelor s Degree preferred.
    
  • Proficient with Microsoft Office & Google Suite applications (particularly Word/Excel).
    
  • Excellent communication and presentation skills.
    
  • Leadership abilities.
    
  • Ability to make real-time decisions with minimal guidance.
    
  • Ability to operate with a high sense of urgency & in a fast-paced, demanding environment.
    
  • Collaborative & a great team player.
    
    
    
    Zuum offers a competitive total compensation package: medical, dental, vision, 401k, paid holidays, and PTO. Includes 100% employee coverage for medical HMO plans. Applicants must be a U.S. Citizen or a Permanent Resident. A hybrid work schedule will be available after 3 months of on-site training. Those who appear best qualified, based on the written information submitted, will be contacted. Zuum Transportation, Inc. is an Equal Opportunity Employer.
    No Recruiters, Please!

Keywords: Zuum Transportation, Arlington , Client Solutions Manager (Account Manager) - Onsite, Executive , Arlington, Texas