Director of Housekeeping

Company: Loews Hotels
Location: Arlington
Posted on: November 19, 2023

Job Description:

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District. Job Specific

• Maintain housekeeping staffing levels to provide for optimal performance
• Interviews, selects all department management level personnel
• Schedules all management level personnel to provide for proper supervision at all times
• Develops/approves all departmental; budgets, forecasts and schedules
• Stays current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided
• Responsible for the smooth, efficient, cost effective operation of the housekeeping department, to include; labor management, inventory control, product selection
• Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility
• Approves all department purchase requisitions,
• Oversees storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
• Coordinates special projects related to housekeeping operations as determined by the Hotel General Manager
• Establishes work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy
• Keeps the General Manager apprised of all significant happenings within the department
• Assists in the selection employee uniforms and determination of uniform purchase requirements
• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel
• Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
• Deals directly with Guests whenever necessary to solve problems and ensure satisfaction
• Coordinates with Laundry/Valet Manager to determine purchase requirements for all guest room linen, terry and employee uniforms
• Communicates regularly with Laundry/Valet Manager regarding employee comments and concerns about the quality control of employee uniform cleaning, pressing etc.
• Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees according to Loews standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Establishes and ensures adherence to all departmental and Loews Hotels policies, procedures and guidelines
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Other duties as assigned General
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards Qualifications
    • Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations
    • Five to seven years of experience
    • Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
    • Effective management, leadership, organizational and communication skills
    • Ability to work flexible schedule to include weekends and holidays

Keywords: Loews Hotels, Arlington , Director of Housekeeping, Executive , Arlington, Texas