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Assistant Banquet Manager

Company: Disability Solutions
Location: Arlington
Posted on: April 2, 2024

Job Description:

The 888-room Loews Arlington Hotel will be the first-of-its-kind meetings and resort destination, situated between two iconic sports stadiums, opening in early 2024. This one-of-a-kind hotel will also be connected to the new Loews Arlington Convention Center, also opening in 2024.Whether you are a leisure traveler, sports fan, or meeting attendee, Loews Arlington will offer the latest and greatest amenities, a modern and forward-thinking design, and service excellence at every turn.This position assists in managing all operations related to the delivery of superlative banquet/group food service, and in the absence of the Banquet Manager assumes the management position. Responsibilities include assisting in the planning, organizing, directing and coordinating all banquet, service-related activities, to ensure efficient operation of the department and that a quality product which exceeds guest expectations and hotel standards is delivered in a friendly, professional manner; staffing, training, scheduling of employees.Essential Functions and Responsibilities

  • Assists in the development of all banquet department schedules, forecasts and budgets
  • Administers all departmental guidelines, policies and procedures
  • Responsible for smooth, efficient, cost effective operation of all banquet food service functions, including, labor management, equipment inventory control, banquet check prep.
  • Oversees supervisory activities, such as coordination of set-up, delivery of service, quality of food presented, preparation and presentation of banquet check and tear down operations
  • Reviews daily payroll report/records, ensures labor costs conform to established guidelines
  • Maintains banquet server gratuity information, and submits to Payroll Department
  • Assists in the interviewing and selection of departmental employees
  • Trains, appraises, coaches, counsels, and disciplines departmental employees according to Loews Hotels standards
  • Follows Hotel New Hire Training and ongoing Star Service Competency programs
  • Evaluates individual employee performance, determines areas for improvement or
  • requirements for advancement, establishes goals, objectives and training needs required to achieve same
  • Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance
  • Assists in the establishment of appropriate par levels for all banquet equipment and supply inventories, so as to support forecasted activities without experiencing shortages or excessive inventory situations
  • Ensures the security and maintenance of all banquet equipment and supplies
  • Attends all BEO and required hotel meetings to keep abreast of in-house activities, special promotions and upcoming events, maintains communications with other departments within the hotel
  • Communicates daily with Banquet Chef and Captains to obtain/provide current status of daily activities/functions and information regarding upcoming events
  • Verifies banquet cover count, prepares and presents banquet check for guest payment/signature, forwards signed check, all associated documentation and payment (if received) to appropriate accounting representative
  • Responds to guests complaints/comments in a positive, professional manner
  • Attends/conducts departmental meeting as required to communicate effectively with all banquet department personnel to ensure that they are kept current on pertinent hotel information and activities
  • Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
  • Other duties as assignedGeneral
    • Promotes and applies teamwork skills at all times
    • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
    • Is polite, friendly, and helpful to guests, management and fellow employees
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Attends appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with hotel uniform and grooming standards
    • Addresses guests by the names at all times
    • Is friendly, sincere, and professional to make guest feel importantQualifications
      • Thorough knowledge of all matters relating to the proper administration and operation of banquet food service operations
      • Three to five years progressive management experience in large up-scale, hotel or convention center banquet operations
      • Certifications; \"Certified Food Manager\", \"TIPS\" or equivalent responsible vendor
      • Ability to develop and maintain effective operating and control processes to attain maximum operating efficiency while ensuring compliance with guest satisfaction criteria
      • Effective management, leadership, organizational and communication skills
      • Ability to work flexible schedule to include weekends and holidays

Keywords: Disability Solutions, Arlington , Assistant Banquet Manager, Executive , Arlington, Texas

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