Outlet Manager
Company: Disability Solutions
Location: Arlington
Posted on: September 27, 2024
Job Description:
Live! By Loews-Arlington, TX treats guests to an unprecedented
upscale experience that blends sports and entertainment with
first-class hospitality and superior amenities. Ideally positioned
between the new Texas Rangers' ballpark and Dallas Cowboys'
Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop
terrace and floor-to-ceiling windows that offer sweeping views of
the Arlington Entertainment District.This position is responsible
for assisting the Director of Food and Beverage in the overall
management of the respective outlets to include; planning,
organizing, directing and coordinating all outlet activities to
ensure efficient operation of department, staffing, training,
scheduling of employees; that a quality product which exceeds the
guests expectations and hotel standards is delivered in a friendly
and professional manner.Essential Functions and
Responsibilities
- Maintains outlet staffing levels so as to provide for optimal
performance
- Represents the Director of Food and Beverage in his/her
absence
- Ensures adherence to departmental and Loews Hotels guidelines,
policies and procedures
- Responsible for smooth, efficient, cost effective operation of
outlets to include labor management, supervision of all aspects of
service, inventory control
- Personally supervises outlet activities to ensure quality
production/delivery of product/service
- Interacts with guests frequently to ensure satisfaction and
enjoyment of dining experience
- Prepares all department storeroom requisitions, ensures
operational costs are kept within forecasted budgetary
guidelines
- Reviews daily payroll report, controls daily labor costs by
reducing staff as business activity diminishes
- Communicates daily with Executive Chef or Sous Chef in charge,
providing current information on reservations, large parties or
VIP's expected
- Interviews, trains, appraises, coaches, counsels and
disciplines departmental personnel according to Loews
standards
- Follows New Hire Training and ongoing Star Service Competency
program in accordance with hotel policy
- Evaluates individual employee performance, determines areas in
need of improvement or requirements for advancement, establishes
goals, objectives and training needs required to achieve same
- Coaches, counsels, retrains employees as needed to ensure
superior levels of performance
- Attends all required hotel meetings to keep abreast of in-house
activities/promotions and upcoming events and maintain effective
communications with other departments in the hotel
- Attends departmental meetings as required to communicate
effectively with all outlet personnel to ensure that they are kept
current on pertinent hotel information and activities
- Evaluate changes in guest needs, the hotels guest mix and
industry competitive set, to recommend appropriate product/service
and operational changes necessary to ensure guest and employee
satisfaction, while maintaining market dominance and exceptional
financial performance
- Visible and working the floor of the restaurant during peak
food service times while maintaining constant communication with
the bar and room service
- Other duties as assignedSupportive Functions and
Responsibilities
- Promotes and applies teamwork skill at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Is polite, Friendly, and helpful to guests, management and
fellow employees
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Addresses guests by their names at all times
- Is friendly, sincere, and professional to make guest(s) feel
importantQualifications
- Associate of Science degree or higher in Hospitality or Food
Service management
- Thorough knowledge of all matters related to the proper
administration of "up-scale" food service operations
- Two years management experience in hotel or free standing
"quality" food service operation
- Certification as "Food Service Manager" or other as required by
State County or Local regulations or ability to obtain such
certification
- Ability to maintain effective operating and control processes
designed to provide maximum operating efficiency while ensuring
adherence to established guest satisfaction criteria
- Effective management, leadership, organizational and
communication skills
- Ability to work flexible schedule to include weekends and
holidays
- Addresses guests by their names at all times
- Is friendly, sincere, professional to make guest feel
important
Keywords: Disability Solutions, Arlington , Outlet Manager, Executive , Arlington, Texas
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