Assistant Banquet Manager
Company: Disability Solutions
Location: Arlington
Posted on: September 30, 2024
Job Description:
Loews Arlington Hotel and Convention Center is a
state-of-the-art, full-service meetings and resort destination that
caters to groups of all sizes, as well as families who are looking
for a world-class experience in the epicenter of the premier sports
and entertainment district in the country. Centrally located
between Dallas and Fort Worth between iconic sports stadiums, Globe
Life Field, home of the 2023 World Series Texas Rangers and
AT&T Stadium, home of the Dallas Cowboys, the 888-room resort
features five restaurants and lounges, two pools with an authentic
sandy beach, cabanas and a water slide as well as a fitness center,
full-service spa and salon and 266,000 square feet of meeting and
event space.This position assists in managing all operations
related to the delivery of superlative banquet/group food service,
and in the absence of the Banquet Manager assumes the management
position. Responsibilities include assisting in the planning,
organizing, directing and coordinating all banquet, service-related
activities, to ensure efficient operation of the department and
that a quality product which exceeds guest expectations and hotel
standards is delivered in a friendly, professional manner;
staffing, training, scheduling of employees.Essential Functions and
Responsibilities
- Assists in the development of all banquet department schedules,
forecasts and budgets
- Administers all departmental guidelines, policies and
procedures
- Responsible for smooth, efficient, cost effective operation of
all banquet food service functions, including, labor management,
equipment inventory control, banquet check prep.
- Oversees supervisory activities, such as coordination of
set-up, delivery of service, quality of food presented, preparation
and presentation of banquet check and tear down operations
- Reviews daily payroll report/records, ensures labor costs
conform to established guidelines
- Maintains banquet server gratuity information, and submits to
Payroll Department
- Assists in the interviewing and selection of departmental
employees
- Trains, appraises, coaches, counsels, and disciplines
departmental employees according to Loews Hotels standards
- Follows Hotel New Hire Training and ongoing Star Service
Competency programs
- Evaluates individual employee performance, determines areas for
improvement or
- requirements for advancement, establishes goals, objectives and
training needs required to achieve same
- Coaches, counsels, retrains personnel as needed in order to
ensure superior levels of performance
- Assists in the establishment of appropriate par levels for all
banquet equipment and supply inventories, so as to support
forecasted activities without experiencing shortages or excessive
inventory situations
- Ensures the security and maintenance of all banquet equipment
and supplies
- Attends all BEO and required hotel meetings to keep abreast of
in-house activities, special promotions and upcoming events,
maintains communications with other departments within the
hotel
- Communicates daily with Banquet Chef and Captains to
obtain/provide current status of daily activities/functions and
information regarding upcoming events
- Verifies banquet cover count, prepares and presents banquet
check for guest payment/signature, forwards signed check, all
associated documentation and payment (if received) to appropriate
accounting representative
- Responds to guests complaints/comments in a positive,
professional manner
- Attends/conducts departmental meeting as required to
communicate effectively with all banquet department personnel to
ensure that they are kept current on pertinent hotel information
and activities
- Evaluates changes in guest needs, the hotels guest mix and
industry competitive set, to recommend appropriate product/service
and operational changes necessary to ensure guest and employee
satisfaction, while maintaining market dominance and exceptional
financial performance
- Other duties as assignedGeneral
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and
fellow employees
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Addresses guests by the names at all times
- Is friendly, sincere, and professional to make guest feel
importantQualifications
- Thorough knowledge of all matters relating to the proper
administration and operation of banquet food service
operations
- Three to five years progressive management experience in large
up-scale, hotel or convention center banquet operations
- Certifications; "Certified Food Manager", "TIPS" or equivalent
responsible vendor
- Ability to develop and maintain effective operating and control
processes to attain maximum operating efficiency while ensuring
compliance with guest satisfaction criteria
- Effective management, leadership, organizational and
communication skills
- Ability to work flexible schedule to include weekends and
holidays
Keywords: Disability Solutions, Arlington , Assistant Banquet Manager, Executive , Arlington, Texas
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