Manager, Client Experience

Company: Dunn Belmont Limited
Location: Dallas
Posted on: May 20, 2025

Job Description:

Purpose of PositionThe primary focus of the Manager, Client Experience is to manage departmental activities and personnel, overseeing client services and scheduling to ensure a continuous and positive client experience.Tasks and Responsibilities

• Collaborate across all levels of FlightSafety's business units to support the company's vision of being the world's premier aviation training provider, known for outstanding customer service, quality training, and operational excellence.
• Utilize accounting skills to analyze budgets and reports, providing insights to leadership.
• Implement and manage procedural or personnel changes in coordination with management, teammates, and clients.
• Analyze departmental procedures to ensure customer satisfaction and compliance, reporting findings to leadership.
• Handle accounting and forecast reporting for the department and center.
• Adhere to and review the department's Quality Management System annually.
• Ensure accuracy and integrity of center-level processes.
• Manage customer retention activities.
• Conduct interviews and evaluate prospective employees.
• Oversee training requirements and track teammate performance and goals.
• Lead departmental meetings and supervise daily activities, coaching performance, coordinating schedules, and monitoring quality and progress.
• Ensure the quality of services provided by the Customer Support Team.
• Address problems, identify solutions, and develop techniques to meet objectives and improve team efficiency.
• Mentor and develop teammates through training and support activities.QualificationsBachelor's degree required, or 5+ years in a customer leadership role with 1-3 management experience leading a support team as a substitute.Knowledge, Skills, Abilities

• Exceptional customer service and communication skills.
• Data analysis and problem-solving capabilities.
• Strong organizational, time management, and attention to detail.
• Leadership and supervisory skills.
• Professional interaction with management levels.
• Adaptability and composure in a fast-paced environment.
• Results-driven with minimal supervision.
• Fluent in English, both verbal and written.
• Proficiency in Microsoft Office Suite.Physical Demands and Work EnvironmentThis role requires use of hands for handling and communication, with the possibility of standing, walking, or sitting. Vision abilities include viewing monitors and documents. The environment typically has low to moderate noise levels.FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.Nearest Major Market: DallasNearest Secondary Market: Fort Worth
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Keywords: Dunn Belmont Limited, Arlington , Manager, Client Experience, Executive , Dallas, Texas