ArlingtonTXRecruiter
the smart solution for Arlington jobs

Director of Front Office - W Dallas Victory (180033JF)

Company: Marriot International, Inc.
Location: Arlington
Posted on: November 10, 2018

Job Description:

Heres To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests passions, providing insider access to whats new and whats next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If youre ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.. The W Dallas Victory located at 2440 Victory Park Ln, Dallas, TX 75219 is currently hiring a Director of Front Office. Responsibilities include: Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Front Desk, Guest Services, and Security Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members. Managing Guest Services and Front Desk Teams Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas. Handle guest complaints and verify that all guest issues are resolved. Managing Security Team Protects property and provides a safe environment for guests and staff. Oversees all on-duty security personnel, including dispatcher. Supervises and coordinates job assignments and verifies that each officer is briefed on the days activities. Complies information and files written security reports. Managing Projects and Policies Verifies compliance with all Front Office policies, standards and procedures. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Providing Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Verifies employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence. To apply now, go to: https://jobs.marriott.com/marriott/jobs/180033JF?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriot International, Inc., Arlington , Director of Front Office - W Dallas Victory (180033JF), Executive , Arlington, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


ETE Tools Management,
Description: Required Skill-set and qualifications: 1. Bachelor''s Degree in Computer Science, or related field 2. 5 years of administration level experience in one or more tools listed above 3. Software development (more...)
Company: Synkriom Inc
Location: Dallas
Posted on: 11/18/2018

Home Health RN Case Manager - Full Time Weekends
Description: Division: Home HealthPatient Coverage Area: Weekends Thursday through MondayAre you in search of a new career opportunity where you are the connection If so, now is the time to choose Encompass Health (more...)
Company: Encompass Health
Location: Dallas
Posted on: 11/18/2018

Psychiatric Medical Director
Description: Psychiatric-Mental Health opening in Dallas, Texas. This and other physician jobs brought to you
Company: FCSpsy
Location: Dallas
Posted on: 11/18/2018


Nursing Director / Assisted Living / RN
Description: Job ID2018-75352JOB OVERVIEW Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right (more...)
Company: Sunrise Senior Living
Location: Frisco
Posted on: 11/18/2018

Home Health - Field RN Case Manager - North East Dallas County
Description: Overview Baylor Scott White Institute for Rehabilitation REGISTERED NURSE RN CASE MANAGER North Ease Dallas County Baylor Scott White Institute for Rehabilitation, a joint venture between Baylor (more...)
Company: Select Medical Corporation
Location: Dallas
Posted on: 11/18/2018

Vice President of Excess Casualty & Umbrella Underwriting - various ci
Description: Vice President of Excess Casualty and Umbrella Program Underwriting - Dallas, Houston, Atlanta, Scottsdale Our client is an entrepreneurial profitable Property and Casualty Insurance specialty
Company: JL Nixon Consulting
Location: Dallas
Posted on: 11/18/2018

Store Team Leader in Training (Store Director) - Dallas/Fort Worth, TX
Description: Job Code Job Description Store Team Leader in Training Store Director - Dallas/Fort Worth, TX Job Number:STO000PLY Store Team Leader STL About us: One of the world's leading and most recognized (more...)
Company: Target
Location: Dallas
Posted on: 11/18/2018

Vice President of Compliance and Legal Operations
Description: An insurance carrier with a focus on both commercial and personal lines coverages is actively seeking a licensed attorney to serve is a Corporate Counsel capacity. This person will be responsible for (more...)
Company: QuestPro
Location: Dallas
Posted on: 11/18/2018

Account Manager- CSR- Entry Level- ASAP Hire
Description: Job DescriptionProfessionals with customer service experience are wanted to fill our Account Manager position.We are currently accepting applications from individuals with experience working in customer (more...)
Company: Lumos Marketing Group
Location: Garland
Posted on: 11/18/2018

Bank AVP Vice President Dallas Market Lead
Description: Bank Vice President Dallas Market LeadA growing regional bank with locations throughout Texas and the southeast U.S. is seeking a candidate for the position of Dallas Market Lead Commercial Relationship (more...)
Company: ]]>
Location: Dallas
Posted on: 11/18/2018

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Arlington RSS job feeds