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IT/Customer Success Manager - Healthcare (170806)

Company: Veritas Global Consulting Group, LLC
Location: Arlington
Posted on: September 13, 2019

Job Description:

JOB CODE: (170806) IT/Customer Success Manager - Healthcare LOCATION: Dallas, TX Exceptional opportunity to join one of the fastest growing Health IT company and a leading healthcare data platform company focused on delivering more efficient and effective healthcare through the use of pioneering analytics and transparent, clean, and accurate data. The Companys aim is to simplify complex data from all points of care, streamline the information, and help organizations make powerful decisions and realize strategic goals based on key insights and predictions from their data. Its products have been deployed across more than 500 locations with over 10,000 providers leveraging it at institutions, governmental organizations, and several corporate enterprises such as Mercy ACO, StratiFi Health, Catalyst Health Network, Osler Health Network, and PHIX HIE. Based in San Francisco, the Company has offices around the United States. As IT Customer Success Manager, this position is to be a trusted advisor to the client who not only plans and monitors work according to deadlines and within budget but also drives new solution to best serve the clients needs. This includes understanding the true needs of the clients, identify solutions to implement, manage matrixed resources and business stakeholders, coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. The Really Great Things Youll Be Doing: Understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems. Build a client relationship and acts as a trusted advisor to the client . Know customer problems and KPIs and guide the customer to the best platform use. Identify opportunities to grow business with the customers and engaging the sales team with the process. Plan and create user acceptance and testing strategy and process, including customer training strategy. Build a project charter and manage the overall project. Responsible for the design of systems and procedures, conduct work simplification planning and conduct project kickoff meetings, defining project scope, facilitating technical/operational requirements identification, project budget or anticipated savings, and establishing a framework for the management of on-going project activities. Manage the kick-off meeting and all other customer interactions and meetings. What Organizations Would You Drive? Customer Success is responsible for customer retention, or prevention of churn. To achieve the end goal of driving up the renewal rate, it is not uncommon at all for Customer Success Managers (CSMs) to not just perform the duties of what we might see as pure CSM activities, but to take on the functions of other functional roles to drive product adoption and deliver product value. Also known as Enablement or Implementation, this is the organization that is often the first to touch a customer after they sign a new contract. The On-Boarding folks are responsible for helping to provision/install/configure the product and to get the customer to a place where they can effectively use it. What Lands You This Role: 5+ years of experience in customer success or account management-related role in a healthcare company Top-notch problem-solving skills Great work ethic and proven leadership and team-building skills Excellent written, verbal communication skills and the ability to develop and present complex business reviews/presentations Experience in Value-Based Care and a basic understanding of this field Experience in Healthcare Data Analytics with a focus on the understanding of health care data formats (CCDA, HL7 etc.) Experience in expectation management during projects to ensure customer satisfaction Ability to develop business and nurture relationships within the accounts Willing to travel up to 50% The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the position. For consideration, please send us your CV/resume in MS Word format only. If there is a viable match, one of our consultants will contact you within 24-48 hours. To ensure that our response to your application reaches your INBOX (not your junk or spam folder), please add our email address, jobs@VeritasConsultingLLC.com, to your Safe Senders list or to your Address Book.

Keywords: Veritas Global Consulting Group, LLC, Arlington , IT/Customer Success Manager - Healthcare (170806), Executive , Arlington, Texas

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