Registered Nurse-Clinical Contact Center-Open Continuous Announcement - Arlington, Texas - Clinical
Company: VHA VISN 17 Human Resources
Posted on: November 25, 2022
Registered Nurse-Clinical Contact Center-Open Continuous
Announcement - Arlington, Texas
VA offers a comprehensive total rewards package:
This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until
September 29, 2023. The initial cut-off date for referral of
eligible applications will be November 30, 2022 or the first 100
applicants if reached sooner. Eligible applications received after
that date will be referred at regular intervals or as additional
vacancies occur on an as-needed basis until positions are filled.
Applications on file will expire after 90 days in the event a
certificate is not requested by the hiring official.
This position requires use of multiple computer programs and a
softphone. Applicants may be required to show proof of
technological expertise during the interview process. The Clinical
Contact Center (CCC) RN role is complex-requiring flexibility,
independent decision making, critical thinking, and collaboration.
The CCC RN is a proficient communicator and provides timely,
appropriate advice, and guidance to patients and/or their
representatives who seek assistance with health care issues. The
CCC RN communicates through a structured process in which
information is exchanged clearly and accurately among team members.
The RN must be able to utilize appropriate internal and external
resources to the virtual encounter, report unusual occurrences and
adverse events, integrate and apply pertinent aspects of governing
initiatives, directives, memorandums, and clinical practice
guidelines to their professional nursing practice. The CCC RN
actively assesses situational elements to gain understanding and
maintain awareness to support team functioning and improve care at
the workgroup/unit level. The CCC RN applies the nursing process,
critical thinking skills, and nursing judgment. The CCC RN
considers recommended dispositions and interventions from clinical
decision support tools to assess and address the clinical needs of
patients. The CCC RN's recommendations reflect the uniqueness of
each patient and their health concerns as well as disease processes
and adaptation. Recommendations may be emergent and include those
to preserve life, prevent disability, or promote health and
well-being, including teaching and counseling. These encounters are
documented in the electronic health record.
Selected candidates will be required to live within one hour of a
Pay: Competitive salary, annual performance bonus, regular salary
Paid Time Off: 50 days of paid time off per year (26 days of annual
leave, 13 days of sick leave, 11 paid Federal holidays per
Retirement: Traditional federal pension (5 years vesting) and
federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care
(many federal insurance programs can be carried into
Licensure: 1 full and unrestricted license from any US State or
Work Schedule: CCC is open a 365-day 24/7, Work schedules will be
determined based on staffing needs and may require rotating shifts.
Holidays and weekend work are required.
Telework: May be available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Keywords: VHA VISN 17 Human Resources, Arlington , Registered Nurse-Clinical Contact Center-Open Continuous Announcement - Arlington, Texas - Clinical, Healthcare , Arlington, Texas
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