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Customer Service Rep

Company: MUFG
Location: Arlington
Posted on: September 15, 2020

Job Description:

Customer Service Rep* Requisition # 10035075-WD* Job Type Day* Location Arlington, TEXAS* Date Posted 08/31/2020Your potential. Your opportunity.DescriptionDo you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we're 14,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We're a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.Under general supervision, provide consumer and real estate loan account information, respond to customer inquiries via telephone and written correspondence. Research and resolve simple customer problems and assist other loan servicing units as needed. Ensure compliance with federal, state, and investor agreements, and any Bank policies and procedures as pertaining to the servicing of real estate and consumer loans.Major Responsibilities:* Evaluate and respond to all customer and Bank personnel inquiries via telephone and written correspondence.* Maintain on-line information in response to customer needs, to include coupon ordering, name and address changes, history and amortization requests, and other miscellaneous requests as needed.* Prepare forms, pre-written business letters, short memos, reports, documents and instruments. Distribute and file forms, correspondence, instruments, daily mail and systems reports.* Operate PC and / or mainframe terminal, microfiche and standard office equipment.* Analyze and resolve payment inquiries / problems, research title, escrow and year-end documents.* Inform customers of consumer and real estate product lines, answer questions on such items, and make referrals to loan production offices. May assist other loan servicing units as needed.Qualifications:* Typically requires a high school diploma or G.E.D.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Keywords: MUFG, Arlington , Customer Service Rep, Hospitality & Tourism , Arlington, Texas

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