Bilingual Customer Service Agent (Tolling)
Company: MCI
Location: Arlington
Posted on: April 4, 2021
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Job Description:
POSITION OVERVIEWINBOUND BILINGUAL SPANISH CALL CENTER
REPRESENTATIVE SUPPORTING TOLLING OPERATIONSWe are looking for
Customer Service Representatives to support inbound customer
service. In this role, you will handle inbound inquiries,
troubleshoot customer disputes, process payments, and assist
callers with process-related inquiries professionally. This is an
entry-level, on-site position located at our Dallas ValorVIP (MCI
Company) office. Compensation is commensurate with experience and
while prior contact center experience isn't required, experience in
customer service, tech support, inside sales, or back-office
support is a plus. Training is paid and the position offers
multiple advancement opportunities, incentives, and full benefits.
Candidates should be highly reliable, have great communication
skills, and be willing to constantly learn on the job.
--------------POSITION RESPONSIBILITIESWHAT DOES SOMEONE IN THIS
ROLE ACTUALLY DO?This position supports customer service, technical
support, and customer sales interactions. This role requires you to
interact with hundreds of customers each week across the country to
resolve support issues, sell new products and services, and ensure
a best-in-class customer experience. In addition to being the best
in the business when it comes to customer interactions, you will
need to be confident, fully engaged, a team player, and dedicated
to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
In locations where state or local government has mandated the use
of masks, we will abide by the mandate, and REQUIRE masks be worn
when on-location. For more information on MCI's response to
COVID-19 please visit www.mci.world/covid-19. PHYSICAL
REQUIREMENTSThis job operates in a professional office environment.
While performing the duties of this job, the employee will be
largely sedentary and will be required to sit/stand for long
periods while using a computer and telephone headset. The employee
will be regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.REASONABLE ACOMODATIONConsistent with the
Americans with Disabilities Act (ADA) it is the policy of MCI and
affiliates to provide reasonable accommodation when requested by a
qualified applicant or employee with a disability unless such
accommodation would cause undue hardship. The policy regarding
requests for reasonable accommodation applies to all aspects of
employment. If reasonable accommodation is needed, please contact
Kate Murph, Vice President of Human Resources,
kate.murph@mci.world.DIVERSITY AND EQUALITYAt MCI and its
subsidiaries, we embrace differences and believe diversity is a
benefit to our employees, our company, our customers, and our
community. All aspects of employment at MCI are based solely on a
person's merit and qualifications. MCI maintains a work environment
free from discrimination, one where employees are treated with
dignity and respect. All employees share in the responsibility for
fulfilling MCI's commitment to a diverse and equal opportunity work
environment. MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements. MCI will not tolerate
discrimination or harassment based on any of these characteristics.
We adhere to these principles in all aspects of employment,
including recruitment, hiring, training, compensation, promotion,
benefits, social and recreational programs, and discipline. In
addition, it is the policy of MCI to provide reasonable
accommodation to qualified employees who have protected
disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works.ABOUT MCI
(PARENT COMPANY)In 2019 Marlowe Companies Inc. (MCI) was named by
Inc. Magazine as Iowa's Fastest Growing Company in the State of
Iowa and was named the 452nd Fastest Growing Privately Company in
the USA, making the coveted top 500 for the first time. MCI's
subsidiaries had previously made Inc. Magazine's List of
Fastest-Growing Companies 15 times respectively. MCI is
headquartered in Iowa City, IA, and has nine customer contact
management centers, IT services, and business process outsourcing
service delivery facilities in Iowa, Georgia, Florida,
Massachusetts, New Hampshire, Nova Scotia, and South Dakota.
Driving modernization through digitalization, MCI ensures clients
do more for less. MCI is the holding company for a diverse lineup
of tech-enabled business services operating companies. MCI
organically grows, acquires and operates companies that have a
synergistic products and services portfolios, including but not
limited to Automated Contact Center Solutions (ACCS), customer
contact management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 2,500+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP). MCI provides products and services
under the following NAICS Codes: 511210 Software Publishers, 518210
Data Processing, Hosting, and Related Services, 519190 All Other
Information Services, 524291 Claims Adjusting, 524292 Third Party
Administration of Insurance and Pension Funds, 541511 Custom
Computer Programming Services, 541512 Computer Systems Design
Services, 541519 Other Computer Related Services, 541519
Information Technology, and Value Added Resellers, 541611
Administrative Management and General Management Consulting
Services, 541613 Marketing Consulting Services, 541690 Other
Scientific and Technical Consulting Services, 541990 All Other
Professional, Scientific, and Technical Services, 561110 Office
Administrative Services, 561320 Temporary Help Services, 561330
Professional Employer Organizations, 561421 Telephone Answering
Services, 561422 Telemarketing Bureaus and Other Contact Centers,
561431 Private Mail Centers, 561440 Collection Agencies, 561499 All
Other Business Support Services, 561990 All Other Support Services,
611430 Professional and Management Development
Training.DISCLAIMERThe purpose of the above job description is to
provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities,
skills, and qualifications required for the job. You may be asked
by your supervisors or managers to perform other duties. You will
be evaluated in part based upon your performance of the tasks
listed in this job description.The employer has the right to revise
this job description at any time. This job description is not a
contract for employment, and either you or the employer may
terminate employment at any time, for any reason.-------_
Education Requirements:
High School Diploma/GED
Keywords: MCI, Arlington , Bilingual Customer Service Agent (Tolling), Hospitality & Tourism , Arlington, Texas
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