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Bilingual Customer Service Representative - Large Bank in Arlington - Onsite/Hybrid

Company: Genuent
Location: Arlington
Posted on: November 22, 2021

Job Description:

Customer Service Representative (Bilingual Spanish) Able to read, write and speak Spanish. They will be responsible for performing a variety of customer service duties and technical support in a centralized-high volume environment to our English and Spanish speaking customers, both internal and external. Will complete clients banking transactions and cross-sell bank products and services. Job responsibilities are to be performed with supervision. The positions will train for 90 days onsite. After training, it will then be determined if there will be an option for Hybrid work Major Responsibilities: Must be able to read, speak and write in both Spanish and English. Provide excellent customer service to both external and internal clients via phone. Speak clearly and persuasively, and exhibit excellent customer service by actively listening, expressing a willingness to help, probing for and identifying customer needs, giving correct information, and displaying empathy, courtesy, and sensitivity. Provide support in both customer service issues and Banking product support in calibration with other business units and branch offices, quoting regulatory scripts when appropriate. Assist customers by initiating payment investigations, maintenance requests, fulfillment requests, research requests, and fee reversal requests received by phone. Communicate with internal departments for e-mail resolution, consistently following-up with various departments to ensure customer satisfaction. Produce quality work, displaying accuracy and thoroughness, while completing work assignments in a timely manner and within disclosed time parameters. Actively identify client needs by cross selling appropriate bank products and services to meet or exceed individual and referral goals.

Keywords: Genuent, Arlington , Bilingual Customer Service Representative - Large Bank in Arlington - Onsite/Hybrid, Hospitality & Tourism , Arlington, Texas

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