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Parts Trainer /Customer Service -Automotive Dealership

Company: PBS Systems Inc.
Location: Arlington
Posted on: November 23, 2021

Job Description:

In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. We are unique in the industry because we view our customers as business partners, technology innovators, and friends.

PBS Software is a true windows-based platform which integrates with our own suite of mobile apps; boasting ease of use and training while fully featured to support our customer experience. Our software can run all aspects of an automotive dealership with sales, service, inventory management and accounting modules to keep things moving at a steady pace.

The Role:

As a Software Trainer / Customer Service you will provide excellent training to our new and existing customers of our software by assisting clients during development, install and training process of their new dealership software. You will be assisting the customer with on site new software install training as well as on line and on the phone support.

The ideal candidate is organized, customer service oriented and is a self-starter, will have a passion for technology, thrive on a changing landscape and will have experience in the Parts area of a dealership .

This is an entry-level position at PBS Systems that provides you with the opportunity to expand your knowledge in a growing and established company.

Based in our Arlington office , this role is performed in a call center environment and requires travel to clients sites in Canada, US or the Caribbean.

This is not a remote work opportunity.

Job Responsibilities:
Provide excellent dealership software training support to our customers in the Parts module of our software
Support and troubleshoot issues by phone or email
Write up tickets and investigate issues that arise
Be able to fulfill data requests and communicate those setups to internal and external customers
Escalate issues to the corresponding teams
Work with internal staff to help investigate or find answers for those who are on-site
Maintain documentation and update processed change within installs and data transfers
Responds to both internal and external support requests in a timely manner
Assists the install teams in implementing the new software at the dealership's service department or remotely
Be able to talk about and navigate our DMS Software to provide customer assistance
Provide ongoing training on the software and different disciplines within the company
Keeps users informed about their escalations/incident's status at agreed intervals
Travel required

Experience in the Parts area of a dealership
1-2 years previous experience in the automotive industry or dealership environment
Computer proficiency in Microsoft Office Suit - web
Superior communication skills
Excellent customer service skills
Problem solving and troubleshooting skills
Strong documentation abilities
Effective time management and organization
Strong multi-tasking and prioritization
Willingness to commitment to an ongoing system of education and cross-training
Available to TRAVEL about 50% of the time
High School Diploma

What we offer:
Exciting work environment and product
Full technical support and training
Full time permanent role
Competitive base salary
Benefits and incentives
Growth opportunities

PBS Systems is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Disability Assistance (Requests on your application status will not receive replies.)

PBS Systems is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including any job seeker with a disability. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to In your email please include a description of the specific accommodation you are requesting and the Job Title of the position for which you are applying.


At PBS Systems we thrive on inspiring pride among our team members and envy among our competitors.

Our culture rests on providing opportunity and challenge for our team members while encouraging healthy work-life balance.

To keep growing and building on our success we look for like-minded individuals to join our team.

Bring your passion, energy and experience.

We will give you the training, support and encouragement to succeed.

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Keywords: PBS Systems Inc., Arlington , Parts Trainer /Customer Service -Automotive Dealership, Hospitality & Tourism , Arlington, Texas

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