Customer Service - Packing Orders

Company: Forever Gifts, Inc
Location: Arlington
Posted on: May 14, 2022

Job Description:

Job Description Order Packer / Customer Service We are an importer/agent of Seasonal d--cor, General merchandise, Small Electronics and Hardware products in Arlington, Texas for the past 18 years selling to major retailers in US, and Canada. As our company growing we are looking for the Order Packer/Customer Service that can work in our company for long term and willing to grow. We are looking for a stable person that looking for career advancement in our small but growing company at this point. JOB PURPOSE Process the E-Commerce orders that we receive daily, handling the customer service surrounding it as well. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer service and support to our customers for all of our products by using emails, Zendesk and customers portal as well. On time checking the orders and packing it. Will be responsible to pick up all of the phone calls. Responsible to prepare and pack the replacement parts. This also includes tracking customers replacement status. Responsible to prepare and pack samples as in our warehouse. Track samples and merchandise to our sales team. Some sales follow up calls as needed. KNOWLEDGE, SKILLS, AND ABILITIES At least 2 years of experience in the Customer Service and Order Packer Minimum High School Graduates Time management skills are essential along with the ability to manage multiple edit projects simultaneously. Positive, energetic, enthusiastic, and ambitious attitude is essential. Strong written and oral communication skills. Proficient with MS Office applications. Professionalism and excellent people skills are necessary with the variety of people from executives to independent contractors. Ability to work independently and provide expertise data to senior leadership. Physical Demands: Sit and moving around throughout the day Use a computer/keyboard/phone throughout the day Ability to move/lift up to 40lbs. Ability to use Forklift would be a plus Ability to set up and attend various trade shows Work Conditions: General office conditions Health and Dental Insurance provided after 3 months of work, we will pay 100% of it. Simple IRA plan after 6 months of work, we will match up to 3% of your salary Serious applicants only, please fill out the survey after you send the resume. Company Description We are an importer/agent of Seasonal d--cor, General merchandise, Small Electronics and Hardware products in Arlington, Texas for the past 18 years selling to major retailers in US, and Canada. As our company growing we are looking to add several positions that need to be filled in our company for long term and willing to grow. We are looking for a stable person that looking for career advancement in our small but growing company at this point.

Keywords: Forever Gifts, Inc, Arlington , Customer Service - Packing Orders, Hospitality & Tourism , Arlington, Texas