Retail Customer Service

Company: MMC Group LP
Location: Arlington
Posted on: May 14, 2022

Job Description:

Job Description MMC Group is Hiring for Customer Service Representatives- Arlington, TX About our client: Our client is a wholesale importer that has been in business over 30 years. Their selection of products includes Christmas, Fall, Halloween, Spring and Easter merchandise, as well as garden and floral accents. Each season, customers are provided with a new array of items to choose from, with hundreds of new designs, in coordinating themes. With showroom locations to include: Atlanta, Dallas, and Las Vegas, our client has expressed the need for a Customer Service Representative to join the team. Position Functions: The Customer Service Representative is responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller. Essential Duties and Responsibilities: Answers incoming customer calls regarding product inquiries, pricing, ship dates, returns/damages, new/existing orders, and general customer concerns. Responds to customers and web e-mails. Processes damage claims and returns. Makes outbound calls to customers. Places orders for customers. Partners with other departments to resolve customer related concerns. Update's customer information in the customer service database during and after each call. Supports the showroom order desk during market shows. Skills/Experience Requirements: 2-5 years' experience in a Customer Service role or call center environment. Previous accounts experience in a retail or wholesale environment is a plus. Home decor or related industry experience is a plus but not necessary. Must have solid Excel, Word, and PowerPoint skills. Organized, detail oriented and exceptional follow-up skills. Ability to multitask and work under pressure. Ability to work in a team environment. Ability to communicate effectively both verbally and in writing. Excellent communication and problem-solving skills. Pay : $18 hr Hours: Monday through Friday between 7am and 6pm. If you are interested and can start right away, please email Erin and we will get you submitted over. Company Description Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today Apply to become a part of the MMC Team We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Keywords: MMC Group LP, Arlington , Retail Customer Service, Hospitality & Tourism , Arlington, Texas