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Customer Service Representative (Label/Printing Industry)

Company: Diversified Labeling Solutions, Inc.
Location: Arlington
Posted on: November 26, 2022

Job Description:

Do you possess excellent customer service skills? Are you extremely detail-oriented? Are you looking for an opportunity to join an established but rapidly growing company focused on the health, safety and personal growth of its employees? Diversified Labeling Solutions, Inc. (DLS) is currently seeking an experienced Customer Service Representative to join our Arlington, TX team. This position offers the right candidate the opportunity to be a key contributor to the DLS customer experience.We are looking for an outgoing individual with excellent communication skills, keen attention to detail, and experience providing exceptional customer service in a manufacturing setting with the ability to work as part of a team in a fast-paced environment. Essential Job Functions: Act as liaison to advocate for customers internally regarding issues and requests Respond in a professional, thoughtful manner to customers regarding any order inquiries, concerns or corrections via email and phone Review and enter complex orders into the ERP system, working closely with other departments to ensure accuracy and completeness Review final work orders for accuracy and clarity prior to release for production Provide pre-order information; such as current stock levels, lead times, pricing and freight quotes Provide post-order information; such as status updates and shipping documentation Coordinate expedites, order revisions and purchase order clarification between the customer and various internal departments Supply post-shipment documentation to accounting for invoicing Research shipping discrepancies and coordinate corrections with carrier Other duties as identified Attributes: Excellent listening and communication skills Ability to multi-task effectively with a keen attention to detail Solid organization and follow-up skills Strong math aptitude Reliable work ethic Strong team player and hands-on learner with a positive attitude Qualifications: Minimum of 2 years in a manufacturing customer service role required Label industry and/or printing experience highly desired Working knowledge of common computer programs, including the Microsoft Office SuiteDLS is a national manufacturer of adhesive based labels that are used by companies in many industries and for a multitude of applications. We have four production facilities around the U.S. that support local, national and international accounts.DLS is an equal opportunity employer and offers a competitive salary, variety of excellent benefits and positive work environment. If you meet the requirements above and would enjoy working for an employee-friendly organization with other team players, please apply today.Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits: 401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Profit sharing Vision insuranceSchedule: Day shift Monday to FridayExperience: manufacturing customer service: 2 years (Required)Work Location: One location

Keywords: Diversified Labeling Solutions, Inc., Arlington , Customer Service Representative (Label/Printing Industry), Hospitality & Tourism , Arlington, Texas

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