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In Room Dining Dispatcher

Company: Disability Solutions
Location: Arlington
Posted on: April 3, 2024

Job Description:

The 888-room Loews Arlington Hotel will be the first-of-its-kind meetings and resort destination, situated between two iconic sports stadiums, opening in early 2024. This one-of-a-kind hotel will also be connected to the new Loews Arlington Convention Center, also opening in 2024.Whether you are a leisure traveler, sports fan, or meeting attendee, Loews Arlington will offer the latest and greatest amenities, a modern and forward-thinking design, and service excellence at every turn.This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.Essential Functions and Responsibilities

  • Maintains Room Service tracking and control records and files
  • Stays informed of status of menu item availability
  • Assists guests with selection of food, beverage, wine, dessert and specialty items,
  • Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale
  • Takes and processes room service orders in a timely manner according to Loews standards
  • Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
  • Responds to complaints regarding room service orders in appropriate manner according to Loews standards
  • Posts Amenity charges to guest accounts
  • Distribute amenities to server by confirming guest room number of guest
  • Dispatch bussers/ server to handle guest requests
  • Call back guest to confirm guest satisfaction with food quality and service
  • Other duties as assignedSupportive Functions and Responsibilities
    • Promotes and applies teamwork skill at all times
    • Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
    • Is polite, friendly, and helpful to all guests, management and fellow employees
    • Attends all appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with hotel uniform and grooming standardsQualifications
      • Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures
      • Exceptional guest service and telephone skills
      • Computer skills, ability to operate basic office equipment
      • Effective organizational and communications skills
      • Ability to work flexible schedule to include weekends and holidaysEducation:
        • High School Diploma or equivalent

Keywords: Disability Solutions, Arlington , In Room Dining Dispatcher, Hospitality & Tourism , Arlington, Texas

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