Housekeeping Quality Assurance Supervisor
Company: Disability Solutions
Location: Arlington
Posted on: September 30, 2024
Job Description:
Live! By Loews-Arlington, TX treats guests to an unprecedented
upscale experience that blends sports and entertainment with
first-class hospitality and superior amenities. Ideally positioned
between the new Texas Rangers' ballpark and Dallas Cowboys'
Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop
terrace and floor-to-ceiling windows that offer sweeping views of
the Arlington Entertainment District.Assists Director of
Housekeeping by ensuring all new and existing team members are
trained to provide consistent Loews service by maintaining complete
adherence to all Loews Hotels standards related to the housekeeping
function. Presents and conducts departmental orientation and
training sessions for all new team members. Monitors and maintains
new hire and on-going housekeeping training programs.Essential
Functions and Responsibilities
- Ensure standardized presentation and delivery of training
materials
- Present effective new hire orientation program for all newly
hired housekeeping team members
- Work with Director of Housekeeping to create training schedules
for new GRA's
- Monitor GRA training period with Star Trainer(s)
- Document each step of on-boarding and training process
- Complete and track training checklists on all new hires
- Participate in monthly departmental meetings with housekeeping
Star Trainers and Managers
- Attend housekeeping management meetings
- Monitor consistency of housekeeping product and service for the
department, reporting any variances
- Participate with management to address team member opinion
surveys, Medallia, shops and performance issues
- Communicate and implement updates to housekeeping standards and
initiatives
- Create quality assurance teams to include all areas of
housekeeping
- Oversee and conduct compliance training in accordance with
applicable State and Federal regulations
- Oversight and coordination of housekeeping Star Trainer
program
- Assist in housekeeping operations and/or specials projects, as
determined
- Assist with the development and implementation of safety
incentive programs
- Provide assistance with team member related events
- Regular attendance in conformance with standards
- Conducts audits/inspections of Mighty Clean
- Conducts audits/inspections of GRA MM tracking
- Inspections of rooms and scoring of rooms to maintain
consistency of product
- Assists with re-certification of team members
- May be required to work varying schedules to reflect business
needs
- Ability to perform "Physical & Mental Effort Requirements" with
or without accommodation as explained below
- Other duties as assignedSupportive Functions &
ResponsibilitiesIn addition to performance of the essential
functions, this position may be required to perform a combination
of the following supportive functions:
- Trains, spot-checks, praises, and coaches in accordance with
Loews standards
- Complete Monthly Inspections Reports
- Insure adherence to the Self Inspect Guidelines
- Insure adherence to the Mighty Clean Program
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Is polite, friendly, and helpful to applicants, guests,
co-workers, management, and business partners
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate company meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with company standards, policies & rules
- Complies with hotel uniform and grooming
standardsQualificationsThe individual must possess the following
knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of
the job, with or without reasonable accommodation:Required:
- Minimum 3 years experience in Housekeeping equivalent
experience
- Professional presentation skills
- Thorough working knowledge of hotel operations and housekeeping
standards
- Excellent communication and organizational skills
- Able to work a flexible schedule, including weekends and
holidaysPreferred:
- 3 or more years experience in the Housekeeping Department
- Experience with AAA service standards
- Bi-lingual (Spanish/Creole)
Keywords: Disability Solutions, Arlington , Housekeeping Quality Assurance Supervisor, Hospitality & Tourism , Arlington, Texas
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