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Retail Lead - Globe Life Park

Company: Delaware North
Location: Arlington
Posted on: July 13, 2018

Job Description:

Our Exciting Work EnvironmentThis position is located at Globe Life Park, home of the Texas Rangers, located in Arlington, Texas. Delaware North Metroplex Sportservice is the premiere provider of food & beverage and retail merchandise for this MLB 49,166 seating facility. Please visit to learn more.The OpportunityUnder the direction of the Assistant Retail Manager, is responsible for the complete operation of an assigned retail store/ stand. Trains personnel, and directs the work activities of others.

Essential Functions:

  • Sets a proper example through reporting to work at the scheduled time in complete uniform with clothing and personal appearance neat and clean. Presents a cooperative work attitude and accepts job responsibilities.
  • Ensures personnel meet appearance standards and follow all uniform guidelines.
  • Trains personnel in all aspects of the operation.
  • Analyzes and resolves problems in a timely manner, seeking assistance from supervisors when needed.
  • Directs staff in visual merchandising and guest service. Ensures that all product is properly displayed and secure during events.
  • Ensures quality products.
  • Ensures that adequate levels of stock/supplies are maintained. Notifies the Manager immediately of stock shortages.
  • Efficiently and accurately completes assigned paperwork.
  • Maintains a neat and clean work space at all times.
  • Reports all needed repairs to management.
  • Reports all safety concerns immediately. Ensures unsafe areas are secured.
  • Analyzes and resolves all problems, seeking assistance if needed from management.
  • Ensures that all company policies are followed by employees. May assist with interviewing personnel. Many assist the Sportservice Management staff with general and department specific orientations and training sessions.
  • Performs other tasks as assigned by management.

    QualificationsKnowledge, Skills & Abilities:

    • Basic math skills; ability to accurately handle money, count change and product by item number
    • Excellent guest service skills; ability to adhere to Company's GuestPath Universal Service Standards
    • Good communication skills; ability to communicate with guests and co-workers
    • Attention to detail
    • Ability to handle multiple tasks simultaneously in fast-paced environment
    • Ability to work independently and as a team member
    • Flexible and detail oriented during busy days
    • Dependable and punctual when scheduled to work event shifts
    • Willingness to aggressively sell assigned items
    • Capable of following job guidelines and supervisors' instructions

      Physical RequirementsPhysical Requirements:

      • Ability to lift and carry up to 50 lbs.
      • Ability to stand for entire length of shift
      • Bending, reaching, climbing on step stool
      • Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system

        Environmental Working Conditions:

        • May be exposed to indoor, climate-controlled environment of retail store
        • May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.

          Who We AreTake your career beyond the ordinary'to the extraordinary.

          At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

          Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit

          All applicants may be subject to a pre-employment background and/or drug testing.

          Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

          Keywords: Delaware North, Arlington, Retail Lead - Globe Life Park, Hospitality & Tourism, Arlington, Texas

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