ArlingtonTXRecruiter Since 2001
the smart solution for Arlington jobs

Associate Team Leader

Company: H&R BLOCK
Location: Richardson
Posted on: September 21, 2019

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    What you'll do...
    • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
    • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
    • Serve as point of contact for onsite escalated client service concerns
    • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
    • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
    • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
    • Lead daily huddles and communicate essential information to office associates

Keywords: H&R BLOCK, Arlington , Associate Team Leader, Hospitality & Tourism , Richardson, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


New Restaurant Opening in Flower Mound South - Now Hiring
Description: New Restaurant Opening in Flower Mound South - Now Hiring 3525 19029705 DescriptionAt Chipotle, weve created something special: a better place to eat and work. Many employees start just expecting (more...)
Company: Chipotle
Location: Flower Mound
Posted on: 10/21/2019

Hotel Superintendent / PM
Description: Newstream Construction Services is a growing Commercial Construction General Contractor with current projects in the North DFW area.--We are interviewing immediately for
Company: Newstream Construction Services
Location: Garland
Posted on: 10/21/2019

Restaurant Team Member - Crew
Description: Restaurant Team Member - Crew 3142 - Colleyville 19028883 DescriptionAt Chipotle, weve created something special: a better place to eat and work. Many employees start just expecting a paycheck, but (more...)
Company: Chipotle
Location: Colleyville
Posted on: 10/21/2019


In-Room Dining Order Taker
Description: JOB DESCRIPTION br br To maintain the highest standards possible for the guest by insuring quick, efficient, and professional Room Service. br br RESPONSIBILITIES br br Essential Functions (more...)
Company: Omni Hotels & resorts
Location: Dallas
Posted on: 10/21/2019

Entry Level Retail Associate - Frisco, TX
Description: Creates a friendly and welcoming environment by greeting and offering assistance to customers. You are the face to the customer ensuring they remain the top priority while balancing tasks and routines. (more...)
Company: Kohls
Location: Rowlett
Posted on: 10/21/2019

Operations Supervisor - 3rd Shift
Description: br br 3rd Shift, Thursday - Saturday and every other Wednesday, 6:00pm - 6:00am Logistics done differently.At XPO Logistics, recently named one of the world's most admired companies by Fortune Magazine, (more...)
Company: XPO Logistics
Location: Lancaster
Posted on: 10/21/2019

Restaurant Crew
Description: Overview The Crewmember - At Raising Cane's, What We Do is serve the Perfect Box, Fast, Friendly, Clean Have Fun A Crewmember has the primary responsibility of providing a positive Customer experience, (more...)
Company: Raising Cane's
Location: Plano
Posted on: 10/21/2019

Crew Member
Description: Overview The Crewmember - At Raising Cane's, What We Do is serve the Perfect Box, Fast, Friendly, Clean Have Fun A Crewmember has the primary responsibility of providing a positive Customer experience, (more...)
Company: Raising Cane's
Location: Plano
Posted on: 10/21/2019

Entry Level Retail Associate - Frisco, TX
Description: Creates a friendly and welcoming environment by greeting and offering assistance to customers. You are the face to the customer ensuring they remain the top priority while balancing tasks and routines. (more...)
Company: Kohls
Location: Frisco
Posted on: 10/21/2019

DoorDash Delivery Driver - No Experience Needed
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Choose your wheels and deliver food and other items from local merchants to
Company: Doordash
Location: Kaufman
Posted on: 10/21/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Arlington RSS job feeds