Guest Service Representative (pm) - Renaissance Dallas Hotel (170019JD)
Posted on: October 11, 2019
Share what inspires you, and help others discover the world as you
go. Explore, uncover, share, inspire. At Renaissance Hotels.
Renaissance Dallas Hotel located at 2222 Stemmons Freeway, Dallas,
TX, and 75207 is currently hiring a Guest Service Representative
(pm). Guest Service Representative (pm): Process all guest
check-ins by confirming reservations in computer system, verifying
guest identity, requesting form of payment, assigning room, and
issuing room key in accordance with property policies and
procedures. Operate telephone switchboard station. Respond to and
resolve guest requests, including wake-up call requests. Run daily
reports (number of arrivals, departures), identify any special
requests, and check reports for accuracy. Review shift logs/daily
memo books and document pertinent information in logbooks. Process
all payment types such as room charges, cash, checks, debit, or
credit. Count and secure bank. Complete end-of-day activities
including posting charges to accounts, completing cashier and
closing reports, running night audit backup, and roll the date.
Print and fold folios and ensure that they are placed under each
guest room door the night before check-out. Follow all company
safety and security policies and procedures, and report accidents,
injuries, and unsafe work conditions to manager. Follow all company
policies and procedures, ensure uniform and personal appearance are
clean and professional, and maintain confidentiality of proprietary
information. Welcome and acknowledge all guests according to
company standards, anticipate and address guests' service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and listen and respond appropriately to the concerns of other
employees. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To submit your application for this job, please go to:
Renaissance Hotels is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott, Arlington , Guest Service Representative (pm) - Renaissance Dallas Hotel (170019JD), Hospitality & Tourism , Arlington, Texas
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