Guest Services (Front Gate) Trainer

Company: Six Flags Over Texas
Location: Arlington
Posted on: September 14, 2023

Job Description:

Job Duties: Assists in leading the day-to-day operations of the Guest Services Department; ensuring program goals are achieved Provides supervision, training, development, and evaluation for team memebrs Handles guest concerns and responds to guest comments within standard timelines Ensures teams are proactively guest friendly and that guest first standards are followed and enforced Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources. Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries Ensures compliance with safety standards Ensures all training requirements and testing procedures are adhered to as set forth by Six Flags policies and procedures Personally provides friendly, clean, fast, and safe service for guests and teams Performs all other tasks and duties as assigned Must be able to arrive to morning leadership communication meetings and scheduled areas, on time and prepared for the shift's activites Following the Operation Standard of training (Train the Trainer) during all training sessions Prepared for training sessions by having all required paperwork prior to start of training Promote a positive attitude during all levels of training Must be able to provide leadership and guidance to all subordinate leaders within the Operaitons Department Must be able to conceive, coordinate, and implement various training iniatives, including but not limited to: initial on the Job Training, departmental trainings, cross trianings, etc Minimum Qualifications: Must be 15 years old Park experience preffered Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner Excellent motivational, leadership, and team-building skills Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions.

Keywords: Six Flags Over Texas, Arlington , Guest Services (Front Gate) Trainer, Human Resources , Arlington, Texas