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Technical Support Specialist

Company: Agora Data, Inc.
Location: Arlington
Posted on: June 24, 2022

Job Description:

Position SummaryThe Technical Support Specialist is responsible for installations and modifications to the Company's computer hardware and software systems; making repairs as needed. This position will also provide technical advice and support to system users.What You'll Do

  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
  • Responds in a timely manner to all user request for technical support
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
  • Maintain record of user interactions and technical support issues via Help Desk ticketing system
  • Conduct research and diagnostics, research problems and confer with users to investigate and resolve issues, providing technical support both in person and remotely
  • Evaluate software and hardware, recommending improvements or upgrades as necessaryWhat You Need
    • Bachelor's degree, equivalent combination of education and experience may be substituted in lieu of degree
    • Must possess strong attention to detail, analytical and problem-solving skillsPreferred Skills
      • Able to perform basic software troubleshooting in Windows 10, 11, macOS, iOS and Android
      • Able to perform basic hardware troubleshooting for desktop and laptop computers
      • Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
      • Able to install of standard desktop hardware (monitors, docking station, printer, keyboard/mouse)
      • Able to perform basic troubleshooting of printers, scanners, copiers, and other peripherals
      • Ability to maintain confidentiality
      • Basic understanding of computer imaging
      • Basic understanding of VoIP phone systems is a plus, but not required
      • Basic networking: TCP/IPv4, DHCP and DNS is a plus, but not required
      • Basic knowledge of Office 365 & Azure Active Directory is a plus, but not requiredWhat We Offer You
        • Competitive Salary
        • Health Insurance (medical, dental, and vision)
        • 401k Retirement Plan
        • Performance Bonus
        • Unlimited PTO
        • Catered In-Office Lunches
        • Challengingly innovative environment
        • Rewards for your curiosity

Keywords: Agora Data, Inc., Arlington , Technical Support Specialist, IT / Software / Systems , Arlington, Texas

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