Instructional Technology Specialist III
Company: Kelly Services
Posted on: September 24, 2022
University of Texas at Arlington IT Specialist III DIRECT
Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Analyze, research, and resolve complex technical support issues
related to the LMS reported by faculty and students. Coordinate
efforts with other UTA departments as needed to resolve technical
issues impacting multiple student- and instructor-facing
- Document full life cycle of issues to resolution in UTA's ITSM
tool. Escalate issues to vendors' Technical Support departments for
problems not resolvable by the CDE. Maintain the support resource
- Configure the settings of the LMS and document settings and
changes for various environments (PROD, BETA, and TEST). Install
and test software integrations. Analyze and research bugs and other
potential problems via the Canvas Community. Program scripts to
retrieve and analyze LMS-related data.
- Serve as team lead by assigning and monitoring the flow of
support tickets to lower-level Instructional Technology
Specialists; train Instructional Technology Specialists on the use
of Canvas, Service Now (ticketing system), Respondus Lockdown
Browser (test integrity), Unicheck (plagiarism detection), Ally
(accessibility), and other applications as necessary; educate
Instructional Technology Specialists on the troubleshooting process
and departmental policies.
- Assist the Training team by providing backup at training
classes, webinars, and group sessions. Update the Training team on
system updates, bugs, and policies.
- Other duties as assigned
Minimum Qualifications:Master's degree in Instructional (also
"Educational" or "Learning") Technology, or related degree with
strong experience in instructional technology. Three years of
experience supporting delivery of distance education at an
institution of higher education, including two years of learning
management system administration experience.Preferred
qualifications:Canvas application administration experience. Basic
knowledge of Macintosh. Help desk and training experience a plus.
knowledge. Experienced in the support of web-related hardware,
including PC, Macintosh, web conferencing (e.g. webcams,
microphones, external storage.)Knowledge, skills and
abilities:Extensive experience supporting academic course delivery
using learning management systems in a professional capacity. LMS
administration experience. Excellent communication (written and
oral), customer service and problem-solving skills via phone and
email. Experience in technical support of varied desktop platforms,
browsers, and related plug-ins. Proficient in MS Office Suite.
Salary: $5,416/month; $65,000/annual Work Schedule: M-F,
Keywords: Kelly Services, Arlington , Instructional Technology Specialist III, IT / Software / Systems , Arlington, Texas
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