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Software Implementation Specialist- HL7- REMOTE

Company: PerkinElmer
Location: Arlington
Posted on: November 21, 2022

Job Description:

Responsible for assuring a complete, timely, and accurate implementation for hospitals' licensed tools/products including training of hospital staff. To accomplish this, the team member will schedule product introductions and overviews, plan tasks to complete installation, deliver training sessions, and go live. The team member also ensures the hospital receives accurate equipment and license keys required as part of the purchase order. The team member supports the state Account Manager by collaborating on customer requests and supporting the implementation schedule. In addition, the team member will perform in-depth troubleshooting and issue resolution at the request of the support team, Account Manager, and management.Job Duties:

  • Understands and applies the basic Health Information Technology standards during the deployment
  • Demonstrates strong product knowledge
  • Reviews purchase order for each assigned hospital and discusses needs with Team Lead to assure success
  • Knowledgeable about the HL7 industry Implementation Guides in use and suggests modifications to documentation for hospital users
  • Conducts pre and post workflow analysis and training as assigned
  • Assures correct branding in all packaging materials that go to assigned hospitals
  • Performs implementation kick offs as assigned
  • Assure tasks and hours are updated in reporting software to support creation of implementation report.
  • Maintains ongoing contact with assigned hospitals to provide customers with new product information and assure satisfaction with existing services.
  • Responsible for on time implementation of tools deliverables as agreed upon between Team Lead and Account ManagerBasic Qualifications:
    • Associate degree in a STEM field
    • 1-2 years in a customer facing role providing software supportPreferred Qualifications:
      • 1 year of relevant HL7 experience.
      • Knowledge of translating requirements into working software solutions using deployment tools and techniques.
      • Bachelors' degree in a technology based curriculum, or related field of study.
      • 1-year experience leading requirements gathering and project kickoff session.
      • 3-years of relevant HL7 experience.
      • Excellent organization and communication skills.Travel Requirements:
        • Up to 25% travelWorking Conditions:
          • Hybrid approach to work location (home and office)
          • Standard working hours 8:00am to 5:00pm with after hours or on-call support as needed

Keywords: PerkinElmer, Arlington , Software Implementation Specialist- HL7- REMOTE, IT / Software / Systems , Arlington, Texas

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