IT Support Associate II, OTS
Company: Amazon
Location: Cleburne
Posted on: April 2, 2026
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Job Description:
About Operations Technology Solutions (OTS) Operations is at the
heart of Amazon’s business. We are known for our speed, accuracy,
and exceptional service. Our buildings deliver tens of thousands of
products to hundreds of countries worldwide, every day. OTS
provides nonstop global IT support to Amazon Operations as a vital
piece to the puzzle. We are looking for self-motivated individuals
to take on new challenges and motivate teams in fostering solutions
to the hurdles we face. Together, we take ownership for what we do
— whether supporting IT infrastructure, developing new technology
in-house, launching a new Amazon Operations facility, or delighting
our customers by delivering packages directly to them. About The
Role As an IT Support Associate II, you will use your skills to
support the operations team in resolving technical problems within
Amazon operations facilities in a defined geographical area that
span across a multitude of technical disciplines. We are committed
to improvement; you will be encouraged to participate in career
development opportunities as presented to progress your career at
Amazon. What Do We Offer? Amazon offers competitive compensation
packages including comprehensive healthcare benefits starting on
Day 1, matching 401(k) program, and up to 20 weeks of paid parental
leave. But wait, there’s more: we are a casual dress code at each
of our locations (jeans, t-shirts, safety shoes and at times a neon
safety vest will be your daily outfit). Learn more about Amazon in
Andy Jassy's most recent letter to shareholders at
https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities Responsibilities include, but are not
limited to: - Allocating, maintaining, and troubleshooting of IT
equipment used in Amazon Operations facilities. - Handling support
requests and procedures across the network. - Assisting in training
new hires. - Continuous learning of new technologies. - Supporting
customers from multiple buildings in the area, as well as remote
customers. - Traveling within your local or regional area to
support our customers. - Experience in a dynamic environment with a
high degree of customer service - Can lift up to 49 pounds,
stand/walk during shifts lasting up to 12 hours, and be able to
frequently push, pull, squat, bend, and reach - Experience
troubleshooting integrated and interdependent computer systems - 1
years of Windows, Mac or Linux Operating systems support experience
or equivalent experience - CompTIA A, CompTIA Network, Cisco/CCNA,
Linux (Redhat), Microsoft hardware (installation), AWS, or other
industry relevant certifications Amazon is an equal opportunity
employer and does not discriminate on the basis of protected
veteran status, disability, or other legally protected status. Our
inclusive culture empowers Amazonians to deliver the best results
for our customers. If you have a disability and need a workplace
accommodation or adjustment during the application and hiring
process, including support for the interview or onboarding process,
please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner. The starting pay for this
position is listed below. Final starting pay will be based on
factors including experience, qualifications, and location.
Starting Day 1 of employment, Amazon offers EAP, Mental Health
Support, Medical Advice Line, 401(k) matching. Learn more about our
benefits at https://hiring.amazon.com/why-amazon/benefits . USA,
TX, CLEBURNE - 23.00 - 37.00 USD hourly
Keywords: Amazon, Arlington , IT Support Associate II, OTS, IT / Software / Systems , Cleburne, Texas
