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Junior Systems Administrator

Company: General Dynamics Information Technology
Location: Arlington
Posted on: August 16, 2019

Job Description:

Job Description Essential Functions Provide continuous coverage to the User Support Center (USC) during scheduled shift and remain on shift until relief coverage is available. Provide on-call and recall support as-required to sustain 247365 operations. Provide Mission Essential support availability, including physical coverage during inclement weather, holidays, and government closure. Provide support of Primary, Secondary, and COOP locations within a 150 mile National Capital Region (NCR) area, including overnight lodging. Ability to lift 25 pounds to a height of 3-4 feet and position self to maintain systems and equipment within the IT environment, including under desks and in enclosed spaces. Respond to telephone, electronic mail, andor walk-in requests for support for all systems and equipment within the IT environment. Complete and document trouble tickets using applicable software, and policy and procedures within established SLA time windows. Install, update, test, maintain, and provide corrective maintenancetroubleshooting for Operating Systems, templates, applications, and physical IT equipment. Primary Functions Monitor all identified systems and services utilizing approved tools. Administer, issue, and maintain user accounts, distributionsecurity groups, and passwords. Provide BlackBerry mobile support (e.g .Password reset, activation, and troubleshooting etc.). Provide VTC and VOIP endpoint support. Provide installation, maintenance, queue management, and configuration support of direct connect and network based single purpose and multifunction printers. Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware. Perform basic maintenance and minor repairs on hardware and peripherals. Provide data transfers between classified and unclassified networks according to prescribed policy and procedures. Track, maintain, and distribute a stock of consumables and equipment cleaning supplies for IT equipment as identified by On-Site Manager or Lead (e.g. toners, ink, CD-Rs, DVDs, etc.) Ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data. Document procedures and processes used to research, assess, troubleshoot, test, and resolve support incidents. Assist with maintenance of servers and network services. Assist and coordinate with all support tiers as necessary to support projecttask execution or with any escalated user requests or incidents. Education Associates Degree in Information Technology, Computer Science, or equivalent degree, or 4 additional years equivalent substitution experience Qualifications Required Hands-on technical experience (02 years) Microsoft Windows 7 and newer (02 years) Microsoft Office 2010 and newer (02 years) Excellent customer service skills Excellent communication skills Excellent documentation skills Strong organizational and collaborative skills Strong teamwork and engagement as a project team member. Ability to assimilate information rapidly, motivated to self-study new requirements Maintain current industry knowledge of relevant concepts practices and procedures. Able to multi-task and prioritize Able to work under time constraints Adapt to changes in requirements and new projects Maintain and upgrade certifications Strong written and verbal English language skills. Preferred Blackberry Server Administration (01 year) Video Teleconferencing, VTC (01 year) Voice Over IP, VOIP (01 year) Microsoft Windows Server 2008 R2 and newer (02 years) IAVM Compliance (02 years) BMC Remedy (02 years) Clearance Must have a minimum of an Interim Top Secret clearance on hire and confirmed within JPAS. Continued employment is contingent on receiving a fully adjudicated Top Secret clearance. Interim TS s will be considered on a case by case basis. Certifications DoD 8570 IAT II compliant cert, e.g. current CompTIA Security+ CE certification Computing environment certification e.g. MCSA MCSE A-SCCM etc. If you start only with a Security+ ce, continued employment will be contingent on receiving the additional Windows certification within 6 months after your start date. Work Location Pentagon, Washington, DC Shift Tuesday-Saturday from 1600-0030. No telework allowed Travel Occasional travel may be required (

Keywords: General Dynamics Information Technology, Arlington , Junior Systems Administrator, IT / Software / Systems , Arlington, Texas

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