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Desktop Support Technician

Company: eXcell
Location: Carrollton
Posted on: October 23, 2019

Job Description:

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. * * 2-Month Contract Opportunity* * We are in need of a Desktop Support Technician to work a 2-month project at our client site in Carrollton, TX. This technician will be performing PC refreshes on Windows devices. 3-5 years of experience supporting Dell systems is needed. Overview:

  • Unpacks appropriate CPU, hardware, and software and then installs each at default or to custom specifications
  • Boxes up, tags, and properly accounts for old asset decommissioning and associated paperwork
  • Tests configured systems for appropriate functioning and troubleshoots for any errors found
  • Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements
  • Supports users in all fashions: walk-up, desk visit, telephone / help desk styles of support
  • Follows customer personal computer system hardware and software specifications based on instructions supplied
  • Troubleshoots malfunctioning units on setup using efficient problem-solving techniques and departmental procedures
  • Researches hardware and software literature to keep abreast of new product / service developments and announcements
  • Works with Lead Technicians to solve difficult problems or configurations Position Requirements:
    • Requires entry level - 2 years' experience in an enterprise / corporate setting
    • CompTIA A+ certification preferred and/or a directly relevant AA / AS Degree
    • Certification in relevant IT products / technologies a plus
    • Focus on providing exceptional customer service
    • Ability to communicate effectively in English both written and verbal with key stakeholders, leadership, partners, team members, other organizations, and customers
    • Ability to type while in involved in a conversation, at least 30 WPM
    • Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
    • Working knowledge of Windows 10 operating systems, networks, databases, and network security concepts and tools required
    • Working knowledge of the Microsoft Office application suite including MS Outlook
    • Ability to lift up to 40 lbs., palletize equipment, and transport to designated areas W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** Supports Equal Employment Opportunity** , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice

Keywords: eXcell, Arlington , Desktop Support Technician, IT / Software / Systems , Carrollton, Texas

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