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Operational Risk Officer - Strategic Program Execution & Governance Team

Company: Wells Fargo Bank
Location: Arlington
Posted on: February 13, 2020

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as ------Personal Cell------ or ------Cellular------ in the contact information of your application. At Wells Fargo, we want to satisfy our customers------ financial needs and help them succeed financially. We------re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you------ll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company. Operational Risk is the risk resulting from inadequate or failed internal controls, processes, people, and systems or from external events. The Operational Risk Group oversees the management of operational risk exposures and the quality of operational risk management practices across the company. The group performs oversight for risk types that are essential for a comprehensive view of operational risk. As an independent risk management function, the Operational Risk Group works with teams across Corporate Risk, with front-line partners in the businesses and risk-generating functions, and with Wells Fargo Audit Services. Together, as three lines of defense, we are furthering company-wide consistency in operational risk management practices and simplifying risk management processes - enabling us to focus on protecting and serving our customers to help them succeed financially. The Operational Risk Coverage Programs team works with independent risk management, front-line, and enterprise control activities teams to help Wells Fargo achieve greater consistency of oversight across various operational risk programs including Payments Risk and Transaction Processing, Fiduciary and Investment Risk Oversight, External Fraud Oversight, Safety and Physical Security Risk, and Project and Program Oversight. Summary Job Description (ORO) The Operational Risk team, as part of the Independent Risk Management function, is responsible for governance, oversight, and credibly challenging operational risk exposures and risk management practices through monitoring, analyzing and developing standards for remediating risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. Provides operational risk expertise and consulting to complex business units for initiatives with high risk, generally spanning multiple business lines. Identifies operational risk issues and may participate in development of risk ratings. Designs and develops complex testing strategies, methodologies and analyses. Evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls. Analyzes complex business and/or system changes to determine impact. Provides consulting to business on corrective action plans and effectively managing change. Reports findings and develops business cases to influence executive management or management committee member/head of business on the need for controls to mitigate risk. Identifies training opportunities. Designs, develops and delivers training. Leads implementation of initiatives with moderate to high risk. Internal collaboration with business for oversight of risk management. May interface with Audit, Legal, external agencies, and regulatory bodies on risk related topics. May lead project/virtual teams and may mentor but does not manage other team members. The Strategic Program Execution & Governance Team is responsible for implementing the strategy plan and governance activities outlined under ORG Coverage Programs and in conjunction with the Risk Management Framework. This includes managing cross-matrix engagements and supporting the mission to drive greater consistency, effectiveness and maturity across the following Risk Coverage Programs:

  • Fiduciary and Investment Risk
  • External Fraud Risk
  • Transaction, Processing, and Execution Risk
  • Safety and Physical Security Risk
  • Data Management Risk
  • Payments Risk
  • Implementation Risk There are 2 Operational Risk Officer roles identified to support the division: Role #1) Operational Risk Policies, Procedures and Training OfficerDevelop, execute and oversee adherence to company-wide governance documents to support management and oversight of the Coverage Programs risks. This position is to ensure related policies and procedures are developed, implemented, and effectively communicated (verbally, and in written form) to ensure full establishment of standards for risk type activities and drive consistency in the execution of risk management tasks. Applicants should be strong in evaluating the adequacy and effectiveness of policies, procedures, processes, have proven strong interpersonal communication skills with a wide variety of levels and communications styles, and experience cultivating relationships and collaborating with business partners. Primary responsibilities include:
    • Develop and maintain RCP level policies and procedures
    • Provide ORCP-level oversight for adherence to policies, procedures, governance structures, methodology principles, and training requirements
    • Coordinate with Strategy team on necessary updates based on enterprise changes
    • Administer and support change management requests
    • Perform quarterly reviews of required policy and procedural governance documents to ensure full adherence to requirements and certify on a bi-annual basis
    • Develop and own repository of policies and procedures, centralize relevant artifacts in conjunction with the build of a workflow automation tool(s) to encompass relative deliverables and library requirements for ORCP
    • Develop and delivery training, learning and awareness materials to policy/procedure targeted audience to ensure audience understands roles and responsibilities, refresh as applicable
    • Responsible for the coordination and implementation training solutions by utilizing deep knowledge of learning tools/processes and facilitation skills and administer oversight of internal policy, process/procedural facilitation and development needs.
    • Influence decision-making across functions to ensure success of learning objectives, by collaborating, building and proposing solutions to drive better consistency in our programs
    • Develop online engagement tools, learning strategies and apply process improvement techniques, using One Wells Fargo risk management mindset
    • Will also support, assist and foster the departmental functions: Testing & Validation, Governance, Central Monitoring and Business Process Modeling/Management Role #2) Operational Risk Central Monitoring OfficerProvide leadership and oversight over operational risk monitoring and business process management activities. This includes developing and maintaining monitoring program requirements and supporting documents; coordinating across functional teams to support execution of the monitoring program; and focusing on quality assurance, particularly with respect to reporting. Applicants should have a continuous improvement mindset and ideally will recommend strategies to implement enhancements to monitoring and business process management activities. Business processes must be created and follow the BPM policy requirements for managing business processes companywide. This position is responsible for ensuring adherence with the policy, monitoring requirements, and effective execution of the lifecycle for business process management. Primary responsibilities include:
      • Oversee the execution of monitoring activities by the risk coverage program teams
      • Support risk coverage programs with reporting of monitoring activity results and escalate credible challenges as applicable to the first line in conjunction with ORBO
      • Advise risk coverage program teams on the development of annual monitoring plans and quarterly plan refreshes, based on policy guidance and connectivity to other risk management functions
      • Facilitate presentation of monitoring plans to the Head of ORCP and the Chief Operational Risk Officer (CORO), through their respective governance committees
      • Coordinate with QA team on execution results, reports, and risk profiles
      • Partner with Data Analytics & Intelligence to drive monitoring through enhanced automation implementation
      • Aggregate results, evaluate findings, and opportunities to enhance program
      • Interface with Business Process Management (BPM) & Change Coordination group
      • Manage and map business processes for RCPs
      • Designs, creates and maintains processes for monitoring and business process management, including partnering with experts to complete process mapping
      • Will also support, assist and foster the departmental functions: Testing & Validation, Governance, and Policy, Procedural and Training

        Required Qualifications
        • 7+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk management

          Desired Qualifications
          • Advanced Microsoft Office skills
          • Excellent verbal, written, and interpersonal communication skills
          • Ability to articulate complex concepts in a clear manner
          • Ability to interact with all levels of an organization
          • Strong analytical skills with high attention to detail and accuracy
          • Ability to work effectively in a virtual team environment
          • Ability to identify risk exposures and propose solutions

            Other Desired Qualifications
            • Ability to develop and deliver repeatable end to end solutions
            • Ability to integrate/build solutions using Sharepoint, Camtasia, confluence or other automated repository solutions a plus In addition to the above qualifications, successful candidates will be articulate, positive experience cultivating relationships and collaborating with business partners of various levels and possess solid negotiation skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. Strong relationship management skills in conjunction with the ability to influence, carry out vision and lead key initiatives with high integrity and credibility will be determining factors in selection.

              Job Expectations
              • Ability to travel up to 10% of the time


                All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

                Relevant military experience is considered for veterans and transitioning service men and women.
                Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Arlington , Operational Risk Officer - Strategic Program Execution & Governance Team, Other , Arlington, Texas

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