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Auto Liability Claims Adjuster 2

Company: Kemper
Location: Arlington
Posted on: March 26, 2020

Job Description:

Location(s)Arlington TXDetails

Responsible for the investigation, evaluation, negotiation and settlement of assigned physical damage, property damage and minor Casualty Claims. Ensures that all assigned claims are concluded promptly, equitably and economically within pre-established standards and within the provisions of the insurance policy affording coverage for the loss. This is an inside position with file handling conducted by phone.

Position Responsibilities:


  • Successfully completes courses, classes and programs needed for the further development in the areas of coverage, laws, investigation and industry trends related to the field of Claims Adjusting. A passing average must be maintained on all selected/required courses. Required course work must be completed within a specific time frame not to exceed twelve months from date of promotion to the Adjuster I position. State Licensing must be secured within guidelines for specific states. Formal Performance Evaluations must result in \"Meets Expectation\" or higher rating. An acceptable level of competencies pertaining to the position must be maintained.
  • Reviews loss notices to determine the exposure and assures that those exposures have been properly established via the loss system. Exposures are to be recognized and entered within company guidelines for Best Practices.
  • Ensures that contacts are made with insureds and claimants on the same day, or within 24 hours, that loss assignment is received.
  • Determines proper coverage quickly. Coverage questions are to be handled utilizing the proper reservation of rights letter and/or non-waiver agreements.
  • Conducts investigations to establish liability utilizing sound investigative procedures. Telephone contact is to be made with insureds, claimants and witnesses within company guidelines for Best Practices.
  • Required to achieve an acceptable rating on all audits.
  • Answers correspondence received in conjunction with a claim within company guidelines for Best Practices. Exhibits good customer service skills in all phases of claims handling.
  • Assigns appraisals when required within company guidelines for Best Practices. Ensures and verifies the accuracy of all appraisals written so as to be in accordance with the Company guidelines.

    Position Qualifications:

    • 6 months of property and casualty handling experience which includes investigation and negotiation of claims.
    • Ability to handle claims via on-line claims system.
    • Must apply for and possess on a timely basis all applicable licenses required by the State to which the individual is assigned.
    • Must have excellent planning and organizing skills.
    • Must have excellent written and verbal communication skills. Some positions may require specific bilingual skills.
    • Must have the ability to deal with conflict in a professional, effective manner.

      -ZR -GD -IN -PT

Keywords: Kemper, Arlington , Auto Liability Claims Adjuster 2, Other , Arlington, Texas

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