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Laptop Upgrade Specialist

Company: NTT Data Inc
Location: Arlington
Posted on: October 16, 2020

Job Description:

Description

Job Description:

* Provide 1st and 2nd level support resolutions related to hardware and software reported issues

* Available to answer phones calls, emails and web request from users in a professional manner while providing timely resolution to technician related issues

* Deal with advanced technical incidents and provide accurate and updated information on incidents

* Maintain, configure, support, and implement desktop computing hardware and software technologies

* Troubleshoot technical issues, provide technical support and complete assigned tasks & incident requests

* Follow internal procedures for the tracking, maintaining, and accounting for company technology assets

* Adhere to and fulfill the appropriate data destruction techniques as outlined in company polices & procedures

* Maintain spare computers and monitors for quick replacement until malfunctioning unit can be repaired or replaced

* Assist in the development, implementation and maintenance of enterprise-wide client computing standards and policies

* Maintains the ITS lab and storage areas ensuring each area is cleaned and organized. This includes maintaining a record or sign-out sheet of borrowed lab/storage room equipment.

* Document and process all tickets in IT servicing system and adhere to published service levels.

* Provides direction/mentoring to other, less experienced technicians

* Identify and address anything that takes away from a safe and healthy work environment

* Protect interest of company by ensuring actions are in compliance with policies and laws

Minimum Qualifications

* Bachelor degree or equivalent combination of education and experience.

* 3 to 5 years related experience in a corporate technical support and/or training environment.

* Professional certification a plus (A+, NET+, MCP, ITIL)

* Knowledgeable of various Operating Systems including Windows

* Basic knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS

* Basic knowledge of Audio / Video technologies

* In-depth knowledge of PC hardware and software and must be able to correct PC related problems in a timely manner

* Experience with desktop management & imaging technologies

NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Keywords: NTT Data Inc, Arlington , Laptop Upgrade Specialist, Other , Arlington, Texas

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