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Customer Service Associate

Company: Ace Mart Restaurant Supply
Location: Arlington
Posted on: October 18, 2020

Job Description:

Title: Customer Service Associate

Reports to: Store Manager

Classification: Non-Exempt

Position Summary:

The Customer Service Associate plays an important role in the success of a store team. The Customer Service Associate focuses on exceeding customer expectations through helping customers find products, maintaining clean and well-stocked aisles filled with product, and completing customer transactions while displaying a positive, friendly attitude. All employees are expected to adhere to Ace Mart business philosophy, guidelines and policies as laid out in the Ace Mart mission statement , Employee Handbook, Standard Operating Procedures Manual and Safety Program.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Exceeds customer expectations by being prompt and courteous either in person or on the phone, walking customers to the product in the store, providing guidance and knowledge of the product, and carrying the product to the customer's vehicle or arranging delivery service if necessary.

2. Operates the company's point of sale computer system, fax machines, telephones, radios, etc.

3. Adheres to procedures for customer transactions to include reconciling a cash drawer, making deposits, accepting full payments via credit card, cash, check, wire transfers or charging accounts, correctly taxing products or not taxing products, and completing the process for transferring product within Ace Mart stores.

4. Understands the discount process and pricing for customers.

5. Merchandises through proper aisle maintenance by fronting, restocking, and dusting shelves.

6. Adheres to the store shipping and receiving procedures and ensures cost-effective shipping methods are utilized.

7. Participates in training for personal development and assists with training for new members of the team.

8. Provides a clean and safe store by maintaining the restrooms, warehouse, parking lot, and refreshment area, sweeping and mopping the floors, and taking out the trash.

9. Performs other duties assigned by the Store Manager.

Competencies

Customer Service

Team Player

Integrity

Excellence

Managing Multiple Priorities/Time Management

Quality of Work/Accuracy

Dependability

Positive Attitude

Work Environment

Temperatures ranging from 35 to 95 .

Noisy atmosphere (phones, trucks, overhead pages, fans, etc.)

High exposure to dust.

Physical Demands

Pass a pre-employment physical exam and drug screening.

Stand and walk up to eight (8) hours daily.

Lift and lower boxes and objects 35 from the floor.

a. 1-25 pounds 25 times daily

b. 26-50 pounds 10 times daily

Operate a computer up to four hours at a time.

Communicate via telephone and email daily.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work

This is a full-time position, with a schedule to include Monday through Friday, 8:30 a.m. to 5:30 p.m. with a rotating Saturday.

Travel

This position requires limited travel. If travel occurs, it will be within the local area.

Required Education and Experience

High school diploma or equivalent.

Knowledge of restaurant equipment and supplies is preferred.

Experience with cash handling is preferred.

Experience of serving customers in a retail environment is preferred.

Experience with merchandising shelves is preferred.

Ace Mart Restaurant Supply is an equal opportunity employer .

PI124870523

Keywords: Ace Mart Restaurant Supply, Arlington , Customer Service Associate, Other , Arlington, Texas

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