ArlingtonTXRecruiter Since 2001
the smart solution for Arlington jobs

Customer Service Representative

Company: Fidelity Talent Source
Location: Arlington
Posted on: October 19, 2020

Job Description:

Do you genuinely enjoy making a difference in the lives of others? If you answered “ yes ” and are a customer service-minded champion, please apply for this customer service role. Fidelity TalentSource is hiring Financial Services Associates for Fidelity Investments at our Westlake, TX site. In this temp-to-hire customer service role, you will apply your skills and knowledge in a significant way every day to help others. Work successfully for four to six months and earn the opportunity to become a full-time Fidelity employee. The next hiring class starts: November 30, 2020 The Purpose of Your Role Fidelity's Financial Services Associates are the primary point of contact for customer queries regarding their Defined Contribution retirement plans. Financial Services Associates take personal responsibility for identifying customer needs and responding in a timely manner, while providing a high value customer experience. You will engage in fulfilling work by educating and empowering customers to make more informed financial decisions that can help them in their retirement years. By instilling confidence in our customers, you can help them achieve their financial dreams. Responsibilities include: Completing Defined Contribution (401K) Plan Training and ongoing education and learning. Establishing rapport with customers, making them feel unique and valued. Answering customer queries with a professional attitude and manner while adhering to measurable departmental goals. Processing transactions accurately. Effectively utilizing and navigating internal resources to arrive at the right solution for the client e.g. computer systems, online resources, and business partner relationships. Actively participating in Quality Improvement Process. Demonstrating excellent call handling skills, perseverance and respect with complex and non-complex calls. Defining a problem clearly and raising concerns appropriately when necessary. Understanding that you are "Fidelity's Voice to Our Customers". The Skills You Bring You assist others by engaging your pro-active problem-solving skills. Adaptable with the flexibility to thrive in various work environments (i.e. working from home, overtime, etc.) You manage challenging situations and conversations driving towards a resolution suitable for all. Your ability to uncover hidden customer needs utilizing effective questioning. Your ability to identify actions necessary to complete tasks and acquire results. Ability to have a positive and constructive view of working with others/outstanding teammate? Ability to listen to and work with diverse customers with a wide range of challenges to achieve outcomes where everybody wins. Learn quickly and retain information to assist with decision-making. Be able to display understanding. Excellent social skills both written and verbal. Multi-tasking (able to talk and research at the same time). Being responsible and punctual. Display interpersonal skills. Rare detail orientation. Take personal accountability for acquiring the expertise, knowledge and information to optimally tackle customer's issues. "Of service" attitude towards others. Your Qualifications: Associate or bachelor’s degree preferred, or equivalent work experience. One - two years of customer service experience, preferably in the financial services / benefits industry, or experience with defined contributions. Personal computer proficiency required: Windows Office and web-based application experience preferred. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com . Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com . Fidelity Investments and Fidelity TalentSource are equal opportunity employers. ?

Keywords: Fidelity Talent Source, Arlington , Customer Service Representative, Other , Arlington, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


RN Transfer Center Coordinator
Description: Located in Oklahoma City, OK Transfer Center Coord RN Job Code: 1842 Position Summary: The Transfer Center Coord RN is responsible for coordinating patient care needs by facilitating patient placement (more...)
Company: Integris Health
Location: The Colony
Posted on: 10/25/2020

Truck Driver CDL A
Description: Job Description: 10 10 CDL A Truck Drivers Needed We offer 100 paid health care insurance, great home time and more Call 866-214-5950 to speak with a recruiter
Company: YRC Freight
Location: Wylie
Posted on: 10/25/2020

Flexible Hours - Lyft Driver
Description: What is Lyft 10 Lyft is a platform that connects drivers with individuals and organizations that need rides. 10 In addition to helping passengers get from A to B, in select markets drivers may also (more...)
Company: Lyft
Location: Wylie
Posted on: 10/25/2020


Truck Driver - Owner Operator - Average $140,000 to $170,000/Year
Description: Job Description Dillon Logistics is Seeking Owner Operators Average 140K- 170K per year 2,000 Sign-On Bonus Equipped with an elite driver force, we deliver exceptional, efficient, superior services (more...)
Company: Dillon Logistics - Owner Operators
Location: Wylie
Posted on: 10/25/2020

Cashier
Description: Job Description McDonald's, Wylie, TX We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. Crew member opportunities (more...)
Company: McDonald's
Location: Wylie
Posted on: 10/25/2020

Cleared Security Officer - Raytheon
Description: Allied Universal has security jobs and are seeking to fill the position of a Department of Defense Cleared Security Officer . The Cleared Security Officer will be responsible for the protection of (more...)
Company: Allied Universal
Location: Wylie
Posted on: 10/25/2020

Uber Eats: Deliver Food With Uber - Flexible Gig
Description: Deliver Food with Uber Flexible
Company: Uber Eats
Location: Wylie
Posted on: 10/25/2020

Deliver with Uber Eats
Description: Deliver with Uber. Earn on your schedule. 10 Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekendsit 38 039 s up to you. 10 Earn Good Money. Youll earn by (more...)
Company: Uber Eats
Location: Wylie
Posted on: 10/25/2020

CDL-A Regional Truck Driver - Dedicated
Description: Join the Cowan Family as a regional road driver out of Dallas, TX. Our regional drivers out of Dallas make between 57,000 67,000 per year. You'll enjoy our newly increased pay packages with a variety (more...)
Company: Cowan Systems
Location: Wylie
Posted on: 10/25/2020

Fabricators Needed
Description: Fabricators Needed- Rockwall Starts ASAP Some experience
Company: Trend Personnel Services
Location: Wylie
Posted on: 10/25/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Arlington RSS job feeds