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IT Helpdesk Specialist

Company: Infinity Consulting Solutions
Location: Arlington
Posted on: November 20, 2020

Job Description:

Job Description - IT Helpdesk Specialist JOB DESCRIPTION ICS is working with a client to bring on an IT Helpdesk Specialist who will be a central point of contact for all IT-related incidents and service requests You will be responsible for supporting end users, desktops, phone, and email. The ideal candidate will be someone who takes initiative, has great communication, and can be a team player. WHAT YOU'LL DO Work to resolve trouble tickets submitted through ticketing system. Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Computer setup and delivery. Install OS and software per checklist on new desktops and laptops. Improve system performance by identifying problems and recommending changes. Maintain organization of IT facilities and equipment WHAT YOU'LL NEED 1-2 years of Help Desk experience Experience with Desktop OS consisting of Windows 10, 7 Experience managing Active Directory LAN knowledge Experience supporting Microsoft Teams and Office 365

Keywords: Infinity Consulting Solutions, Arlington , IT Helpdesk Specialist, Other , Arlington, Texas

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