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Help Desk Analyst II

Company: Robert Half
Location: Arlington
Posted on: November 20, 2020

Job Description:

Description Help Desk Analysts will be interested in this Robert Half Technology opportunity If you have a can-do attitude and are looking to be part of a highly motivated team, this position is for you. This is the perfect Service Desk Analyst job for you if you want to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. The perfect candidate for this job will be able to create knowledge articles and arrange training for other Service Desk Analysts when needed. If you're looking for work where you can handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users, this job might be for you. Another important piece of knowledge you should have as the Help Desk Analyst is how your role relates to IT projects and IT Service Management initiatives. Another important piece of knowledge candidates should have is an understanding of Incident, Problem, Change Management and other processes. It is also required for this position to know how these processes work together to provide superior support and high availability of our business. There is a chance that you could cover alternative shifts when needed. We're looking for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment, so if that's you, we invite you to apply Candidates looking for an opportunity in the IT Consulting field, might be interested in this full-time position. This Help Desk Analyst II opportunity will be located in the Fort Worth, Texas area and will be a full-time position. What you get to do every single day - Provide guidance to Tier 1 support and team members - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. - It is important for this job to facilitate user account management by handling onboarding, change and departure processes - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - Meet and exceed SLA standards Close tickets in a timely manner, while upholding customer service standards - Troubleshoot end user issues Provide root-cause analysis on various web and mobile applications handle escalated tickets relating to servernetwork related issues - Maintain hardware and peripherals Responsible for upgrading and replacing computer parts handle documentation and asset inventory IF YOU ARE INTERESTED, APPLY IMMEDIATELY FOR CONSIDERATION Requirements - Ability to work independently with minimal oversight - Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - Desktop Support experience desired - Applicants with ITIL certification are preferred - Applicants should have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems - 3 years' of experience supporting desktopserver operating systems and technologies such as Active Directory, DNS, Exchange and VMware - Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Strong communication and social skills - Ability to multitask efficiently and prioritize work - It is preferred for applicants to have a combination of superior customer service skills and technical aptitude - Working knowledge in one or more programming or scripting language If you are interested send your resume to Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Arlington , Help Desk Analyst II, Other , Arlington, Texas

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