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Help Desk Support

Company: Digital Intelligence Systems, LLC
Location: Arlington
Posted on: November 20, 2020

Job Description:

Position Help Desk Support Location Fort Worth, TX Duration 6 Month (contract to hire) Requirement Previous Technical SupportHelpdesk experience providing over the phone support in a call center type environment, strong attention to detail with a focus on rapport-building and listening. Remote Desktop troubleshooting. Strong customer service and troubleshooting skills.- Working knowledge of MS Word, Excel, Outlook, and PowerPoint. Experience using Salesforce andor knowledge of creating help desk tickets. Remote Desktop Troubleshooting The Technical Support Help Desk Technician is responsible for supporting all clientrsquos Connect standard software and hardware, ordering, handheld devices, and enabling and activating CSOS Certificates. This position provides an effective diagnostic evaluation of end-user Pharma Customer needs and in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint to the customersrsquo satisfaction. The position also requires effectively delivering technical training and support needs for other clientrsquos personnel and customers over the phone. Responsible for screening, referring, and diagnosing internal or external inquiries and work requests as they relate to maintenance of personal computers and related systems. May assist in performing minor troubleshooting in the identification of applicable problems relating to PCrsquos, applications software, and basic information systems communications. Education High school diploma, vocational training or equivalent Experience IntermediateAdvanced level experience KnowledgeSkills May have knowledge of a wide variety of software, hardware and PC operating systems is preferred.

Keywords: Digital Intelligence Systems, LLC, Arlington , Help Desk Support, Other , Arlington, Texas

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