ArlingtonTXRecruiter Since 2001
the smart solution for Arlington jobs

Operational Risk Sr. Officer-Client Experience and Service Excellence

Company: Citi
Location: Arlington
Posted on: January 11, 2021

Job Description:

The Operational Risk Sr Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.
  • Serves as a subject matter expert for all performance issues that surface.
  • Issues Management (KPI/KRI/Corrective Action Plans)
  • Resolves transactional level escalations coming from the vendor or internal partners
  • Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
  • Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance
  • Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.
  • Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:
    • 10+ years relevant experience
    • Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations. Ability to effectively communicate complex topics to a broad audience.
    • Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
    • Third Party Oversight/Vendor Oversight experience preferredEducation:
      • Bachelor-'s/University degree, Master-'s degree preferred-------------------------------------------------Job Family Group: Risk Management-------------------------------------------------Job Family:Operational Risk------------------------------------------------------Time Type:------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi--) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the

Keywords: Citi, Arlington , Operational Risk Sr. Officer-Client Experience and Service Excellence, Other , Arlington, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Remote Sr. Loan Officer - NMLS Licensed
Description: Job DescriptionMinimum Qualifications Must have passed SAFE/UST Licensing Exam Minimum of 1 year of recent, proven success as a Loan Officer in a high-volume setting Minimum of 2 active individual (more...)
Company: Quicken Loans
Location: Rowlett
Posted on: 01/19/2021

Content Specialist
Description: A. Larry Ross Communications ALRC , one of the country's leading communications agencies in the area of public relations for faith-based organizations, is seeking a Content Specialist to join our creative (more...)
Company: A. Larry Ross Communications
Location: Rowlett
Posted on: 01/19/2021

CDL-A OTR Company Truck Driver - Outstanding Benefits! (Rowlett,TX)
Description: OVER THE ROAD CLASS A CDL COMPANY TRUCK DRIVER Major Pay Increases in the First Year OTR - CDL A Truck Drivers are the backbone of May Trucking Company. We never forget that our success as an organization (more...)
Company: May Trucking
Location: Rowlett
Posted on: 01/19/2021


File Clerk
Description: We're currently seeking work from home customer service, appointment setting, telemarketing and data entry representatives. You're primary responsibility is to give specialized guidance
Company: Atona
Location: Wylie
Posted on: 01/19/2021

Integration Specialist
Description: Intelgica is looking for a Workday Integration Specialist to assist in the integration of different Workday modules into our internal company and sister companies. Job Duties and Responsibilities: Manage (more...)
Company: Intelgica
Location: The Colony
Posted on: 01/19/2021

Server
Description: We're looking for hardworking and passionate individuals to join our
Company: HUTCHINS BBQ
Location: The Colony
Posted on: 01/19/2021

Entry-Level Jobs - Drive For Lyft, Get Paid After Every Ride
Description: Job DescriptionWhat is Lyft Lyft is a platform that connects drivers with individuals and organizations that need rides. In addition to helping passengers get from A to B, in select markets drivers may (more...)
Company: Lyft
Location: Wylie
Posted on: 01/19/2021

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops. Our well-known clients are seeking Independent Contractors to provide virtual (more...)
Company: Liveops
Location: The Colony
Posted on: 01/19/2021

Mortgage Loan Closer
Description: This is a REMOTE position. KEY RESULT AREAS AND ACCOUNTABILITIES Closing responsibilities Review the existing loan documentation Review loan approval High-level data entry with attention to detail
Company: Evolve Mortgage Services, LLC
Location: Rowlett
Posted on: 01/19/2021

Make up to $18/hour - Deliver with DoorDash
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Rowlett
Posted on: 01/19/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Arlington RSS job feeds